FinTech Support Engineer - Payments & Troubleshooting

Deel; Polska; Híbrido; PLN 274 000 - 352 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grants

Flexible office membership (IWG)

Resumo da oferta

Deel is seeking a FinTech Support Specialist to deliver exceptional customer support for payments, transactions, and accounts. You will resolve technical and non-technical issues, troubleshoot payment challenges, and liaise with partners to ensure timely resolution.

Your work will impact customer satisfaction and Deel's reputation as a leader in global payroll and financial solutions. You will investigate issues within strict SLAs, document findings, and contribute to reducing escalations

Qualificações

• 3+ years' experience in handling complex and/or technical customer escalations, preferably in Tech or FinTech.
• Experience in BPO, Call Centres, or Customer Facing Teams is a plus.
• Ability to explain complex issues in a customer-friendly manner.
• Diagnose and troubleshoot payments issues, both technical and non-technical.

Responsabilidades

• Provide exceptional support for Deel’s financial products, including payments and accounts.
• Resolve queries and issues related to payments, transactions, and card charges promptly.
• Coordinate with third-party partners and escalate as needed with clear communication.
• Own issue resolution by investigating, sharing knowledge, and communicating with customers.
• Offer clear answers to complex technical questions and reduce escalations via training and product improvements.
• Leverage data analysis for root-cause investigations to prevent future escalations.

Conhecimentos

Technical escalations

Customer facing

Communication skills

Data analysis

Ferramentas

SQL

JIRA

Zendesk

Excel

Descrição da oferta de emprego

Deel is seeking a FinTech Support Specialist to deliver exceptional customer support for payments, transactions, and accounts. You will resolve technical and non-technical issues, troubleshoot payment challenges, and liaise with partners to ensure timely resolution.

Your work will impact customer satisfaction and Deel's reputation as a leader in global payroll and financial solutions. You will investigate issues within strict SLAs, document findings, and contribute to reducing escalations