Fintech Technical Support Engineer - 24/7 Hybrid

paytech; Wrocław; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

Career progression

Technical training

Friendly multicultural environment

Hybrid format after probation

Job summary

paytech is seeking a Technical Support Specialist to join its Customer Experience team in Poland. You will act as the primary contact for merchant-related transactional support, handle complex technical issues, and ensure timely resolutions across PSP, payment gateway, or acquiring environments.

The role requires Russian and English (B1+), with experience in fintech or payments, API understanding, and SQL basics.

Qualifications

• Experience in a B2B fintech support role preferred.
• Knowledge of APIs, payment systems, and SQL basics.
• Strong problem-solving and ability to explain technical concepts clearly.

Responsibilities

• Handle complex technical issues escalated by customers and own cases until resolution.
• Troubleshoot product, system, and integration issues using logs and transaction data to identify root causes.
• Reproduce customer issues in internal/test environments and coordinate with Engineering to escalate bugs.
• Support internal testing of new features, fixes, or releases for stability and performance.
• Document troubleshooting steps and contribute to internal knowledge bases.
• Mentor junior agents and share expertise to improve team efficiency.

Skills

Russian

English (B1+)

Fintech experience

APIs

SQL

Troubleshooting

Teamwork

24/7 shift

Job description

paytech is seeking a Technical Support Specialist to join its Customer Experience team in Poland. You will act as the primary contact for merchant-related transactional support, handle complex technical issues, and ensure timely resolutions across PSP, payment gateway, or acquiring environments.

The role requires Russian and English (B1+), with experience in fintech or payments, API understanding, and SQL basics.