Field Service Technician

Envipco; Województwo mazowieckie; Presencial; PLN 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A high degree of freedom

Global company growth

Fun, solution-minded team

Diverse, varied role

Descripción de la vacante

Envipco is seeking a Field Service Technician to travel to retail stores to test, troubleshoot and repair reverse vending machines (RVM). The role requires a strong work ethic, willingness to learn, and the ability to service conveyors, sensors, motors and related equipment after training.

You will drive to sites, perform preventive maintenance, install and commission new RVMs, and provide direct feedback to improve devices.

Formación

• Professional education in IT- or mechatronic/electronic-related profession.
• Advanced mechanical knowledge.
• Excellent customer service skills.
• Good communication skills.
• Ability to work independently after training.
• Fluent in Polish (written and spoken).
• English to understand technical docs preferred.
• Valid driving licence.

Responsabilidades

• Provide excellent customer service to customers and the public.
• Independently analyze and fix down systems, perform preventive maintenance, and train customers.
• Pre-site visits to new customers to prepare for installation of RVM machines.
• Install and commission new RVMs at new sites.
• Collect direct feedback from customers for device improvements.

Conocimientos

Customer service

Communication skills

Independent working

Polish language

English comprehension

Educación

IT/mechatronics/electronics profession

Descripción del empleo

Summary

The Field Service Tech will be responsible for traveling to the retail stores to test, troubleshoot and repair our reverse vending machines (RVM). The ideal candidate would have a great work ethic and a willingness to learn new skills with provided training. This candidate would have an understanding in maintenance or mechanical systems with the ability to troubleshoot with root cause analysis.

Job Description

Maintain, service and repair reverse vending machines (RVM’s). This role will focus on conveyors, sensors, motors and other equipment. Service visits to your area as a daily activity so driving licence and driving experience essential.

Essential Duties &Responsibilities:

• Provide excellent customer service to our customers and public

• Independently perform analysis and fixes for down systems, executing preventive maintenance, and train customers

• Make pre-site visits to new customers, making sure they are well prepared for the installation of RVM machines

• Install and commissioning new RVM’s at new sites

• Collecting direct feedback from customers for future improvements/improvements to our devices

Qualifications:

• Professional education in IT- or mechatronic/electronic-related profession.

• Advanced mechanical knowledge

• Excellent customer service skills

• Good Communication skills

• Ability to work independently after training.

• Fluent in Polish language - written and spoken in professional manner.

• English to understand technical documentation and knowledge base information preferred

• Valid driving licence

What we offer:

• A high degree of freedom

• An opportunity to help building and become part of a fast-growing global company

• Become part of a solution minded team where it is nice and fun to work

• A varied job in an equally experienced, qualified and committed team

• Independent working method with lot of personal responsibility and freedom

• Flat hierarchies in a modern corporate structure, exposure to senior leadership

• Attractive and performance-oriented compensation

While the skills and experience outlined above are important, we know that the right candidate may not meet every requirement.

We are committed to building diverse teams and creating opportunities for talented individuals to grow their careers with us.