Field Service Manager

Envipco; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Freedom

Growth opportunities

Team environment

Diverse team

Autonomy

Flat hierarchies

Competitive pay

Job summary

Envipco is seeking a Field Service Manager to build and lead a Polish service team supporting its growing installation base in Poland. You will ensure top-quality service delivery, recruit and develop staff, and coordinate with Sales, Operations and Development to optimize performance.

You will work closely with the country manager to meet SLAs, manage partners, and drive continuous improvement across the European Support network, contributing to a fast-growing, global RVM technology leader.

Qualifications

• 5+ years’ experience in successfully developing/leading field service teams.
• Pro-active problem solver, calm under pressure, driven by customer satisfaction.
• Practical knowledge of Customer Service and Project Management.
• Confident in setting/monitoring KPI’s, both internal and external.
• Experience in managing direct/indirect teams.
• Clear in communication, focused and patient.
• Fluent in English & Polish, any other European language is a plus.

Responsibilities

• Take overall responsibility for service delivery and operational performance in the region, ensuring compliance with SLAs and company standards.
• Manage and supervise Field Service, Service Desk, Application Support, Logistics and Warehouse teams, as well as external service partners.
• Set team objectives, manage workloads, monitor performance and ensure efficient resource allocation.
• Actively participate in recruitment, onboarding and development of technical and operational staff.
• Collaborate with Sales to forecast service capacity and resource needs in line with installed base growth.
• Oversee logistics, warehouse operations, spare parts availability and inventory management to ensure efficient service delivery.
• Coordinate with Operations, Sales and Development teams to improve service quality and operational efficiency.
• Identify and mitigate operational, contractual and project-related risks.
• Monitor service performance, conduct quality reviews and provide regular management and customer reporting.
• Support Business Development in identifying additional sales and service opportunities.
• Gather customer feedback and stay informed about product developments to drive continuous service improvement.

Skills

Field service management

People management

Customer service

KPI setting

English language

Polish language

Project management

Job description

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

Summary

As a Field Service Manager, together with Sales, you are the face of Envipco towards our customers. Your main tasks will be to build up the local service team in Poland to support the growing install base. Qualify potential service partners, ensure company policies/best practices are followed and in general, manage and be accountable for daily service operations. You will work very closely with the country manager and central back-office teams to ensure the successful deployment, commissioning, and ongoing support of RVM’s into the Polish market. The position will be closely aligned to our European Support team to ensure a structured transfer of knowledge and experience from the field to support continuous improvement for our entire product portfolio.

Responsibilities

• Take overall responsibility for service delivery and operational performance in the region, ensuring compliance with SLAs and company standards.

• Manage and supervise Field Service, Service Desk, Application Support, Logistics and Warehouse teams, as well as external service partners.

• Set team objectives, manage workloads, monitor performance and ensure efficient resource allocation.

• Actively participate in recruitment, onboarding and development of technical and operational staff.

• Collaborate with Sales to forecast service capacity and resource needs in line with installed base growth.

• Oversee logistics, warehouse operations, spare parts availability and inventory management to ensure efficient service delivery.

• Coordinate with Operations, Sales and Development teams to improve service quality and operational efficiency.

• Identify and mitigate operational, contractual and project-related risks.

• Monitor service performance, conduct quality reviews and provide regular management and customer reporting.

• Support Business Development in identifying additional sales and service opportunities.

• Gather customer feedback and stay informed about product developments to drive continuous service improvement.

Qualifications

• At least 5 years’ experience in successfully developing/leading field service teams

• You should be a pro-active problem solver, calm under pressure and driven by customer satisfaction

• Practical knowledge of Customer Service and Project Management

• Confident in setting/monitoring KPI’s, both internal and external

• Experience in managing direct/indirect teams

• Clear in communication, focused and patient

• Fluent in English & Polish, any other European language is a plus

What we offer

• A high degree of freedom

• An opportunity to help building and become part of a fast-growing global company

• Become part of a solution minded team where it is nice and fun to work

• A varied job in an equally experienced, qualified and committed team

• Independent working method with lot of personal responsibility and freedom

• Flat hierarchies in a modern corporate structure, exposure to senior leadership

• Attractive and performance-oriented compensation

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.