Field Service Manager

Envipco; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Freedom to act

Global growth opportunities

Team with experienced colleagues

Varied role

High level of personal responsibility

Flat hierarchies

Competitive compensation

Job summary

Envipco is seeking a Field Service Manager in Poland to lead and scale the local service team. You will own service delivery, collaborate with Sales and Ops, and drive continuous improvement across the Polish market.

You'll manage Field Service, Service Desk, Logistics and external partners, ensuring SLAs are met and customer satisfaction remains high in a fast-growing environmental tech company.

Qualifications

• 5+ years of experience in developing and leading field service teams.
• Demonstrated ability to solve problems under pressure and ensure customer satisfaction.
• Experience with customer service and project management.
• Proven ability to set and monitor KPIs for teams and processes.
• Experience managing direct and indirect teams and coordinating across functions.
• Excellent communication skills in English and Polish.

Responsibilities

• Own service delivery and regional operations, ensuring SLA compliance and standards.
• Lead Field Service, Service Desk, Application Support, Logistics, Warehouse and partners.
• Set objectives, manage workloads, monitor performance, allocate resources.
• Recruit, onboard, and develop technical and operational staff.
• Collaborate with Sales to forecast capacity for growth.
• Oversee logistics, parts and inventory for timely service.
• Coordinate with Ops, Sales and Development to improve service quality.
• Identify and mitigate operational, contractual and project risks.
• Monitor performance, conduct reviews, provide management reporting.
• Support Business Development in new service opportunities.
• Gather feedback and drive product/service improvements.

Skills

Field service leadership

Problem solving

Customer service

Project management

KPI tracking

Team management

Communication

English

Polish

Job description

About Us

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

Summary: As a Field Service Manager, together with Sales, you are the face of Envipco towards our customers. Your main tasks will be to build up the local service team in Poland to support the growing install base. Qualify potential service partners, ensure company policies/best practices are followed and in general, manage and be accountable for daily service operations. You will work very closely with the country manager and central back-office teams to ensure the successful deployment, commissioning, and ongoing support of RVM’s into the Polish market.

The position will be closely aligned to our European Support team to ensure a structured transfer of knowledge and experience from the field to support continuous improvement for our entire product portfolio.

Responsibilities:

• Take overall responsibility for service delivery and operational performance in the region, ensuring compliance with SLAs and company standards.

• Manage and supervise Field Service, Service Desk, Application Support, Logistics and Warehouse teams, as well as external service partners.

• Set team objectives, manage workloads, monitor performance and ensure efficient resource allocation.

• Actively participate in recruitment, onboarding and development of technical and operational staff.

• Collaborate with Sales to forecast service capacity and resource needs in line with installed base growth.

• Oversee logistics, warehouse operations, spare parts availability and inventory management to ensure efficient service delivery.

• Coordinate with Operations, Sales and Development teams to improve service quality and operational efficiency.

• Identify and mitigate operational, contractual and project-related risks.

• Monitor service performance, conduct quality reviews and provide regular management and customer reporting.

• Support Business Development in identifying additional sales and service opportunities.

• Gather customer feedback and stay informed about product developments to drive continuous service improvement.

Qualifications:

• At least 5 years’ experience in successfully developing/leading field service teams

• You should be a pro-active problem solver, calm under pressure and driven by customer satisfaction

• Practical knowledge of Customer Service and Project Management

• Confident in setting/monitoring KPI’s, both internal and external

• Experience in managing direct/indirect teams

• Clear in communication, focused and patient

• Fluent in English & Polish, any other European language is a plus

What we offer:

• A high degree of freedom

• An opportunity to help building and become part of a fast-growing global company

• Become part of a solution minded team where it is nice and fun to work

• A varied job in an equally experienced, qualified and committed team

• Independent working method with lot of personal responsibility and freedom

• Flat hierarchies in a modern corporate structure, exposure to senior leadership

• Attractive and performance-oriented compensation

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation,

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.