Field Service Manager, Poland - Growth & Autonomy

Envipco; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Freedom to act

Global growth opportunities

Team with experienced colleagues

Varied role

High level of personal responsibility

Flat hierarchies

Competitive compensation

Job summary

Envipco is seeking a Field Service Manager in Poland to lead and scale the local service team. You will own service delivery, collaborate with Sales and Ops, and drive continuous improvement across the Polish market.

You'll manage Field Service, Service Desk, Logistics and external partners, ensuring SLAs are met and customer satisfaction remains high in a fast-growing environmental tech company.

Qualifications

• 5+ years of experience in developing and leading field service teams.
• Demonstrated ability to solve problems under pressure and ensure customer satisfaction.
• Experience with customer service and project management.
• Proven ability to set and monitor KPIs for teams and processes.
• Experience managing direct and indirect teams and coordinating across functions.
• Excellent communication skills in English and Polish.

Responsibilities

• Own service delivery and regional operations, ensuring SLA compliance and standards.
• Lead Field Service, Service Desk, Application Support, Logistics, Warehouse and partners.
• Set objectives, manage workloads, monitor performance, allocate resources.
• Recruit, onboard, and develop technical and operational staff.
• Collaborate with Sales to forecast capacity for growth.
• Oversee logistics, parts and inventory for timely service.
• Coordinate with Ops, Sales and Development to improve service quality.
• Identify and mitigate operational, contractual and project risks.
• Monitor performance, conduct reviews, provide management reporting.
• Support Business Development in new service opportunities.
• Gather feedback and drive product/service improvements.

Skills

Field service leadership

Problem solving

Customer service

Project management

KPI tracking

Team management

Communication

English

Polish

Job description

Envipco is seeking a Field Service Manager in Poland to lead and scale the local service team. You will own service delivery, collaborate with Sales and Ops, and drive continuous improvement across the Polish market.

You'll manage Field Service, Service Desk, Logistics and external partners, ensuring SLAs are met and customer satisfaction remains high in a fast-growing environmental tech company.