Application Support Engineer

Envipco; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

A leading environmental solutions provider is seeking a temporary position for managing software integration projects across the EU. This role involves acting as the primary technical contact for customers regarding integrations, testing new software, and coordinating rollouts. Candidates should have a background in automation or software systems, experience in technical support, and communication skills in both Polish and English. This opportunity allows for involvement in innovative environmental solutions.

Qualifications

• Some years of experience in a software-related technical support role.
• Flexible and willing to travel for European projects.
• Previous experience in onsite and remote support.
• Willingness to travel within Europe.

Responsibilities

• Manage and support software integration projects for customers.
• Act as the main technical contact for software integration questions.
• Coordinate rollout of new software releases to the field.
• Gather customer feedback for future improvements.
• Translate customer requests to R&D sprints as appropriate.
• Troubleshoot with EU Support to resolve issues.
• Support pilot tests across EU.
• Gather customer feedback for future improvements.
• Stay up to date with new product developments to ensure high service.

Skills

Technical qualification / background from automation or software systems

Customer service/support background

Fluent in Polish

Fluent in English

Experience with scripting languages

Ability to write test scripts

Experience with Linux systems

Clear communication

Problem-solving skills

Tools

Bash shell

Python

Linux

Job description

Summary

Temporary 1-year position responsible for managing and supporting software integration projects for Envipco customers across the EU. Acts as the main technical contact for integrations, testing, and rollouts of new software, while coordinating with the EU Support and R&D teams. Gathers customer feedback, supports pilot initiatives, and ensures smooth delivery of software solutions and service quality.

Task

• Full ownership to allocated new integration projects with Envipco customers across EU in collaboration with the EU Support team & R&D
• Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing
• Testing of new software versions (both proprietary machine software and OS)
• Coordinate & support rollout of new software releases to the field
• Translate customer requests to R&D sprints as appropriate
• Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team
• Support the setup of pilot tests/initiatives across EU
• Gather feedback direct from customers for future improvements/enhancements to our devices
• Stay up to date with new product developments to ensure we always deliver the highest level of service possible
• Technical qualification / background from automation or software systems
• Some years experience in a software related technical support role
• Background in customer service/support, ideally with both onsite & remote experience
• Flexible and willing to travel and work on European projects
• Some programming experience with capabilities to write test scripts
• Experienced in using scripting languages (e.g. Bash shell, Python etc.)
• Previous work with Linux systems and command line experience is a must
• Clear in communication, focused and patient
• Fluent in Polish and English, any other European language is a plus

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.