EV Roaming Operations Engineer

circlek; Warszawa; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Multisport

English lessons

Extra holidays

Referral program

Employee Assistance Program

Station discounts

International trainings

Job summary

Circle K eMobility is expanding its EMSP roaming operations, seeking an experienced professional to ensure seamless roaming across a large EV network in Europe. You will optimize integrations, monitor performance, and resolve incidents across EMSP, CPO, and backend systems.

We value strong analytical skills, a service mindset, and fluency in English. The role offers exposure to modern roaming ecosystems, cross-border collaboration, and opportunities for professional development within a global

Qualifications

• 2–5+ years of experience in technical operations, platform operations, EV charging, telecom, or fintech.

Responsibilities

• Act as the operational specialist for EMSP roaming across Circle K’s EV network.
• Monitor and manage roaming transaction flows (authorization, start/stop, billing) across platforms.
• Own and track roaming performance KPIs, including TSR and Plug-in Success.
• Identify, analyze, and resolve roaming-related issues across EMSP, CPO, and backend systems.
• Perform diagnostics across integrations (OCPI), payment flows, and connectivity layers.
• Take end-to-end ownership of roaming incidents, from investigation through resolution.
• Collaborate with stakeholders and roaming partners to resolve complex issues.
• Ensure SLA adherence and follow up on partner performance and recurring issues.
• Support RCA and long-term fixes.
• Monitor roaming performance trends and systemic issues across markets.
• Maintain data quality across roaming systems (sessions, tariffs, tokens, billing).
• Support onboarding and validation of new roaming partners and integrations.
• Contribute to process improvements and governance frameworks.
• Support change and release processes by assessing impact on roaming performance.

Skills

Service mindset

System integrations

Analytical skills

English communication

Tools

OCPI

OCPP

APIs

Job description

Circle K eMobility is expanding its EMSP roaming operations, seeking an experienced professional to ensure seamless roaming across a large EV network in Europe. You will optimize integrations, monitor performance, and resolve incidents across EMSP, CPO, and backend systems.

We value strong analytical skills, a service mindset, and fluency in English. The role offers exposure to modern roaming ecosystems, cross-border collaboration, and opportunities for professional development within a global