EV Operations Center Specialist with German

circlek; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

English lessons

Group insurance

Stock purchase plan

Employee Referral Bonus Program

Training & development

Modern office in Warsaw

Job summary

Circle K eMobility in Poland is seeking an experienced IT Operations Specialist to join the Second Line / Control Tower team in Warsaw. You will own incidents end-to-end, perform remote diagnostics on EV chargers, and collaborate with vendors and internal teams to meet SLAs.

You will work in a high-paced environment, translate findings into actionable insights in English and German, and contribute to continuous improvement of ITSM processes with ServiceNow and Jira.

Qualifications

• 2–5+ years in IT support or technical operations in complex environments.
• Educational background in IT, CS, or EE or equivalent practical experience.
• Experience with incident management and ITSM tools.

Responsibilities

• Act as second-line support, handling incidents escalated from first line.
• Perform remote diagnostics and technical analysis of chargers and related systems.
• Own incidents end-to-end from investigation to resolution and closure.
• Collaborate with vendors, software teams, and third-line support.
• Ensure SLAs and response targets are met.
• Support RCA and contribute to long-term fixes.
• Monitor network performance and identify trends.
• Maintain data quality in ITSM systems and contribute to playbooks.

Skills

Service mindset

Problem solving

Incident management

Analytical thinking

Prioritization

German language

English language

Education

IT

Computer Science

Electrical Engineering

Tools

ServiceNow

Jira

Job description

Job Description

Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure.

As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining service operations with process improvement and operational excellence.
Location: Warsaw

Working hours: Standard business hours (Monday–Friday)

Start date: As soon as possible

What Circle K Offers

• A central role in supporting a rapidly growing EV charging network across Europe

• Strong onboarding and continuous learning opportunities

• A collaborative and skilled international team

• Exposure to modern technology, infrastructure, and large-scale operations

• Opportunities for both technical and professional development

• Competitive conditions

Key Responsibilities (Second Line / Control Tower Focus)

• Act as second-line support, handling incidents escalated from first line

• Perform remote diagnostics and technical analysis of EV chargers and related systems

• Take end-to-end ownership of incidents, from investigation through resolution and closure

• Collaborate with hardware vendors, software teams, and third-line support to resolve complex issues

• Ensure service level agreements (SLAs) and response targets are met

• Support and validate root cause analysis (RCA) and contribute to long-term fixes

• Monitor network performance (uptime, connectivity, transaction success) and identify trends

• Prioritize and elevate incidents based on business impact

• Maintain high data quality and structure in ITSM systems (e.g., ServiceNow, Jira)

• Contribute to process improvements, playbooks, and knowledge base development

• Support change and release processes by assessing operational impact

• Identify recurring issues and support continuous improvement across the network

We Are Looking For Someone Who:

• Has a strong service mindset and interest in technology and problem-solving

• Has 2–5+ years of experience in IT support, technical operations, or similar roles in complex environments

• Has a relevant educational background (e.g., IT, Computer Science, Electrical Engineering) or equivalent practical experience (beneficial, not required)

• Is comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality

• Is able to prioritize effectively and stay calm under pressure, especially during critical incidents

• Understands structured incident management and is familiar with ITSM tools (e.g., ServiceNow, Jira)

• Has solid system understanding, including the ability to interpret logs, identify patterns, and support root cause analysis

• Takes ownership of issues through to resolution, working closely with vendors and third-line teams

• Has experience with integrated systems (APIs, backend platforms, or hardware-connected environments)

• Is curious about connectivity, integrations, and protocols (e.g., OCPP/OCPI)

• Communicates clearly in German and English and can translate technical findings into actionable insights

• Works independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset

What do we offer

• Contract of employment

• Annual bonus

• Private medical care

• Cafeteria Platform/Multisport

• English lessons subsidized by the company

• Group insurance

• Two additional days off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays

• Employee Referral Bonus Program

• Attractive discounts for products and services at our stations

• Employee stock purchase plan

• Employee Assistance Program (Lyra)

• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6

• Trainings & possibility to develop skills in a wide international environment

Interested?

We know great companies are built from within, by great people like you. Come grow with us! We´re looking forward to your application.

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

Check who we are here: https://youtu.be/td-QGnNnvW0

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies. The document describes rules for reporting violations of law by whistleblowers. Full content of the above-mentioned Procedure is available here: https://www.circlek.pl/o-nas/procedury-zgloszen