EUS Tower Lead

Capgemini; Kraków; On-site; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Company car

Yearly bonus

Private medical care

Life insurance

NAIS platform access

Extensive training tracks

Job summary

Capgemini is seeking an EUS Tower Lead in Kraków to drive end-user services solutions across presales and delivery for complex client engagements. You will partner with clients, bid teams, and senior stakeholders to translate capabilities into business value and to shape competitive solutions for modern workplaces.

You will own the presales lifecycle, develop cost models, contribute to SOWs and SLAs, and guide cross‑functional teams of SMEs and solution architects.

Qualifications

• 5+ years of experience in presales, solution management, or solution development focused on End User Services or Digital Workplace environments.
• Experience supporting workplace transformation initiatives with Microsoft 365, virtual desktops, endpoint management, and workplace security.
• Strong understanding of EUS including Service Desk, Onsite Support, Workplace Services, and Modern Workplace operating models.
• Solid knowledge of Microsoft technologies and ecosystems (Microsoft 365, Azure AD, Intune, MECM/SCCM, AVD, Citrix, Windows).

Responsibilities

• Lead end-to-end development of End User Services solutions across transition, run, and transformation phases for complex client engagements.
• Own the EUS Tower contribution throughout presales lifecycle including requirements analysis, solution scoping, and RFI/RFP responses.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated client solutions.
• Develop solution cost models, including licensing, hardware, software, and third-party services.
• Support the preparation of commercial and contractual deliverables (SOWs, SLAs, solution documentation).
• Engage with clients and senior stakeholders to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams and partners to clarify responsibilities, assumptions, risks, and dependencies.
• Leverage market trends and industry best practices to identify workplace transformation opportunities.

Skills

Presales experience

Solution management

End User Services

Digital Workplace

English fluency

Tools

Microsoft 365

Azure AD

Intune

MECM/SCCM

AVD

Citrix

Windows platforms

Job description

As an EUS Tower Lead, you will lead the development of innovative, scalable, and commercially competitive Employee Experience solutions for complex client engagements. Working closely with clients, bid teams, and senior stakeholders, you will combine technical expertise, business insight, and market knowledge to create solutions that drive workforce productivity, digital workplace transformation, and exceptional employee experiences across modern enterprise environments.

YOUR TASKS

• Lead the end-to-end development of End User Services solutions across transition, run, and transformation phases for complex client engagements.
• Own the EUS Tower contribution throughout the presales lifecycle, including requirements analysis, solution scoping, RFI/RFP responses, and client presentations.
• Collaborate with bid managers, solution architects, SMEs, and other tower leads to define integrated and competitive client solutions.
• Develop solution cost models, including effort estimations, licensing, hardware, software, third-party services, and supporting assumptions.
• Support the preparation of commercial and contractual deliverables, including Statements of Work, Service Level Agreements, and solution documentation.
• Engage with clients, senior stakeholders, and partners to present, defend, and refine proposed solutions and value propositions.
• Drive alignment across delivery teams, suppliers, and stakeholders to ensure clear responsibilities, assumptions, dependencies, risks, and opportunities.
• Leverage market trends, competitive intelligence, and industry best practices to identify workplace transformation opportunities and enhance the competitiveness of the Employee Experience portfolio.

YOUR PROFILE

• At least 5 years of experience in presales, solution management, or solution development, with a focus on End User Services, Employee Experience, or Digital Workplace environments.
• Proven experience supporting workplace transformation initiatives, including Microsoft 365, virtual desktop solutions, endpoint management, workplace security, application transformation, or user experience management.
• Strong understanding of End User Services, including Service Desk, Onsite Support, Workplace Services, and Modern Workplace operating models.
• Solid knowledge of Microsoft technologies and ecosystems, including Microsoft 365, Azure AD, Intune, MECM/SCCM, AVD, Citrix, Windows platforms, or related workplace technologies.
• Experience managing the full presales lifecycle, including requirements analysis, solution scoping, RFI/RFP/RFQ responses, and client presentations.
• Commercial acumen with the ability to perform cost estimations, build cost models, assess risks, and develop business cases, Statements of Work, and related solution documentation.
• Ability to engage, influence, and present solution strategies to senior stakeholders, including executive and CxO-level audiences.
• Experience leading or coordinating solution development within multidisciplinary bid teams, providing guidance, challenge, and direction to SMEs and stakeholders.
• Fluent English communication skills, with the ability to translate technical capabilities into business value for clients.

What You'll love about working here

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.