European Customer Service Team Lead

CHEP; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

3 days volunteering leave per year

2 extra annual leave days after oneKal

Financial bonus for two-week holiday

LuxMed private medical insurance

Multisport Card

110 PLN net transportation allowance

Employee Capital Plan (PPK)

Employee Investment Plan

Collaborative international work环境

Job summary

CHEP is seeking a Customer Service Team Leader to guide a multilingual team supporting customers across Europe. You will lead coaching, development, and performance management to deliver outstanding customer experiences while driving operational excellence in a fast-paced environment.

You will collaborate with Sales, Supply Chain and Finance to ensure seamless service delivery, take ownership of process improvements, and build a high-performing, inclusive culture focused on customer success

Qualifications

• Experience leading customer service or contact centre teams.
• Proven ability to manage performance through KPIs and service metrics.
• Strong coaching, mentoring and people development skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work in a fast-paced, customer-focused environment.
• Experience across multiple countries, cultures, or languages is desirable.

Responsibilities

• Lead, coach and develop a team of Customer Service Executives to drive performance and career growth.
• Drive customer satisfaction, service quality and KPIs.
• Manage day-to-day service operations and balance workloads.
• Act as escalation point for complex customer issues and ensure timely resolution.
• Monitor performance metrics and implement actions to improve service levels.
• Ensure compliance with policies, processes and service standards.
• Collaborate with Sales, Supply Chain, Finance and other stakeholders to deliver a seamless customer experience.
• Identify training opportunities and support continuous improvement initiatives.
• Foster a positive, inclusive team culture focused on customer success.

Skills

People leadership

Coaching

Stakeholder management

Performance management

Communication

English fluency

Cross-cultural collaboration

Job description

CHEP is seeking a Customer Service Team Leader to guide a multilingual team supporting customers across Europe. You will lead coaching, development, and performance management to deliver outstanding customer experiences while driving operational excellence in a fast-paced environment.

You will collaborate with Sales, Supply Chain and Finance to ensure seamless service delivery, take ownership of process improvements, and build a high-performing, inclusive culture focused on customer success