Europe BMS & Compliance Lead | ISO & Digital Tools

Turner & Townsend; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Turner & Townsend is seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of the European BMS. This senior, strategic role focuses on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will manage documentation, trainings, ISO certifications, audits, and KPI reporting, partnering with Quality Assurance and regional leadership to embed digital and AI-enabled tools

Qualifications

• Must hold an IRCA Lead Auditor qualification or an equivalent degree-level qualification in quality, business management, or a related discipline.
• Proven experience with managing a Business Management System (BMS), governance, reporting and continuous improvement.
• Strong understanding of ISO management systems and certification requirements is essential.
• Excellent communication, facilitation and training skills with ability to engage stakeholders at all levels.
• Proficiency with digital technologies, knowledge management systems and AI-enabled tools; familiarity with prompt engineering/AI agents or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption across multiple countries and cultures is required.
• Background in construction, property, engineering, project management, or consultancy environments is beneficial.
• Willingness to travel regularly across Europe.

Responsibilities

• Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits and reviews, and translate into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

Skills

Communication skills

Facilitation & training

Stakeholder engagement

Digital tools & knowledge management

AI-enabled tools / prompt engineering

Change management across countries

ISO knowledge & quality systems

Travel across Europe

Education

IRCA Lead Auditor qualification

Degree in quality, business management or related discipline

Job description

Turner & Townsend is seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of the European BMS. This senior, strategic role focuses on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will manage documentation, trainings, ISO certifications, audits, and KPI reporting, partnering with Quality Assurance and regional leadership to embed digital and AI-enabled tools