Business Management System (BMS) Manager - Europe

Turner & Townsend; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Turner & Townsend is seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of the European BMS. This senior, strategic role focuses on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will manage documentation, trainings, ISO certifications, audits, and KPI reporting, partnering with Quality Assurance and regional leadership to embed digital and AI-enabled tools

Qualifications

• Must hold an IRCA Lead Auditor qualification or an equivalent degree-level qualification in quality, business management, or a related discipline.
• Proven experience with managing a Business Management System (BMS), governance, reporting and continuous improvement.
• Strong understanding of ISO management systems and certification requirements is essential.
• Excellent communication, facilitation and training skills with ability to engage stakeholders at all levels.
• Proficiency with digital technologies, knowledge management systems and AI-enabled tools; familiarity with prompt engineering/AI agents or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption across multiple countries and cultures is required.
• Background in construction, property, engineering, project management, or consultancy environments is beneficial.
• Willingness to travel regularly across Europe.

Responsibilities

• Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits and reviews, and translate into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

Skills

Communication skills

Facilitation & training

Stakeholder engagement

Digital tools & knowledge management

AI-enabled tools / prompt engineering

Change management across countries

ISO knowledge & quality systems

Travel across Europe

Education

IRCA Lead Auditor qualification

Degree in quality, business management or related discipline

Job description

Business Management System (BMS) Manager - Europe

• Full-time
• Department: Business support

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

We are seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of our European Business Management System. This is a strategic role focused on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

Key Responsibilities:

• Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

• Formal external qualification: IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
• Background inconstruction, engineering, property, project management, or consultancy environments.
• Proven experiencemanaging Business Management Systems, including processes, document control, governance, reporting, and continuous improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills, with the ability to engage stakeholders at all levels.
• Proficient in digital technologies, knowledge management systems, and AI-enabled tools; experience with prompt engineering, AI agents, or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption of processes and standards across multiple countries and cultures.
• Background in construction, property, engineering, project management or professional consultancy environments.
• Willingness to travel regularly across Europe.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

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