Business Management System (BMS) Manager - Europe

Turnertownsend; Warszawa; On-site; PLN 320,000 - 460,000; Full time

Job summary

Turner & Townsend is seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of our European BMS. This senior role focuses on consistency, compliance, knowledge sharing, and excellence across multiple countries.

Based in Poland with European travel expected. You will drive documentation, training, ISO certifications, KPI reporting, and adoption of AI-enabled tools, partnering with regional Quality Assurance to deliver

Qualifications

• IRCA Certified Lead Auditor or equivalent degree-level qualification.
• Background in construction, engineering, property, project management or consultancy.
• Proven experience managing Business Management Systems, including governance and improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation and training skills with stakeholders.
• Willingness to travel regularly across Europe.

Responsibilities

• Lead development, governance and continuous improvement of the European BMS.
• Ensure processes are documented and accessible across countries.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, audits and relationships with certification bodies.
• Capture lessons learned and translate into practical guidance.
• Partner with QA Manager to support reviews and continual improvement.
• Develop training and promote adoption of company processes Europe‑wide.
• Drive knowledge sharing and rollout of AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

Skills

ISO experience

Quality management

Stakeholder engagement

Digital tools & AI

Change management

English fluency

Education

Quality/Business management degree

Tools

Knowledge management systems

AI-enabled tools

Job description

We are seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of our European Business Management System. This is a strategic role focused on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

Key Responsibilities

• Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

Qualifications & Experience

• IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
• Background in construction, engineering, property, project management, or consultancy environments.
• Proven experience managing Business Management Systems, including processes, document control, governance, reporting, and continuous improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills, with the ability to engage stakeholders at all levels.
• Proficient in digital technologies, knowledge management systems, and AI-enabled tools; experience with prompt engineering, AI agents, or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption of processes and standards across multiple countries and cultures.
• Fluent in English; additional European languages are highly desirable.
• Willingness to travel regularly across Europe.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world. We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

Social Media

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For more information about us, see www.turnerandtownsend.com/.