Business Management System (BMS) Manager - Europe

Turner & Townsend Pty Limited; Województwo mazowieckie; Hybrid; PLN 396,000 - 659,000; Full time

Job summary

Turner & Townsend seeks an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of our European BMS. This strategic role focuses on consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

You will manage documentation, training, audits, and KPI reporting, while driving adoption of ISO standards and AI-enabled tools across Europe.

Qualifications

• IRCA Certified Lead Auditor or equivalent degree in quality/business management.
• Experience managing Business Management Systems with governance and reporting.
• Strong knowledge of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills.
• Willingness to travel regularly across Europe.

Responsibilities

• Lead the development and governance of the European BMS, including tools, templates, guidance, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and relationships with certification bodies.
• Capture lessons learned and translate them into practical guidance.
• Collaborate with the Quality Assurance Manager to support reviews and continual improvement.
• Develop training and promote best practices; support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Depose for the Head of Quality & Assurance when required.

Skills

ISO management systems knowledge

Communication and training

Leadership and stakeholder engagement

Education

IRCA Lead Auditor or equivalent degree

Background in construction/engineering/property/project management/consultancy

Job description

Business Management System (BMS) Manager - Europe

• Full-time
• Department: Business support

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

We are seeking an experienced Business Management System (BMS) Manager to lead the development, governance, and continuous improvement of our European Business Management System. This is a strategic role focused on driving consistency, compliance, knowledge sharing, and operational excellence across multiple countries.

Key Responsibilities:

• Manage and develop the European BMS, including tools, templates, guidance, training materials, and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits, and certification body relationships.
• Capture lessons learned from projects, client feedback, audits, and reviews, and translate them into practical guidance.
• Partner with the Quality Assurance Manager to support reviews, audits, and continual improvement initiatives.
• Develop training, promote best practice, and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Deputise for the Head of Quality & Assurance when required.

• Formal external qualification: IRCA Certified Lead Auditor (ISO 9001, ISO 14001, or ISO 45001) or an equivalent degree-level qualification in quality, business management, or a related discipline.
• Background inconstruction, engineering, property, project management, or consultancy environments.
• Proven experiencemanaging Business Management Systems, including processes, document control, governance, reporting, and continuous improvement.
• Strong understanding of ISO management systems and certification requirements.
• Excellent communication, facilitation, and training skills, with the ability to engage stakeholders at all levels.
• Proficient in digital technologies, knowledge management systems, and AI-enabled tools; experience with prompt engineering, AI agents, or ISO 42001 frameworks is advantageous.
• Experience leading change initiatives and driving adoption of processes and standards across multiple countries and cultures.
• Background in construction, property, engineering, project management or professional consultancy environments.
• Willingness to travel regularly across Europe.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

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