ERN Administrator with Spanish (m/f/x)

E79 Poland SSC; Łódź; Hybrid; PLN 54,000 - 90,000; Full time

Benefits offered by this job

Stable contract

Comprehensive benefits package

Wellbeing program

Training platform

Equipment for work

International environment

Job summary

UPS Poland is seeking a customer service specialist to handle general administrative tasks and resolve queries regarding package deliveries. You will answer calls and emails in Spanish and English, delivering friendly, effective support in a fast-paced environment.

The position offers a permanent contract with a comprehensive benefits package, wellbeing programs, training resources, and opportunities to work in an international team while using foreign languages in daily business.

Qualifications

• Very good Spanish (writing and speaking).
• Good English.
• Strong communications skills.
• Ability to work under time pressure.
• Soft skills: problem analysis, problem solving, good decision making.
• Ability to deal with multiple tasks.
• At least six months employment track at current position in UPS (for internal candidates only).

Responsibilities

• General administrative tasks.
• Resolving customer queries regarding package deliveries.
• Dealing with customer complaints via phones or e-mails.

Skills

Spanish language

English language

Communication skills

Time management

Problem analysis

Multitasking

UPS internal candidate experience

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

Requirements

• Very good Spanish (writing and speaking)
• Good English
• Strong communications skills
• Ability to work under time pressure
• Soft skills: problem analysis, problem solving, good decision making
• Ability to deal with multiple tasks
• At least six months employment track at current position in UPS (for internal candidates only)

Benefits

• Stable employment based on an employment contract
• Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits)
• Wellbeing program – access to a platform of emotional support and coaching for our employees and their families
• Access to a training platform enabling the development of various competences
• Full training and support of the team after the implementation period
• Equipment for work
• Gaining valuable professional experience in an international environment
• Using foreign language in daily business contacts
• Employee referral program
• Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.)

Employment Type

Permanent

Company Statement

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.