Enterprise-Scale App Support Specialist — Hybrid

Bringg; Poland; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Meal allowance

Parental leave

Birthday day

Wellness budget

Job summary

Bringg is hiring for a technical support role focused on enterprise customers. You will handle both customer-facing and deep technical inquiries, investigate issues with logs and API calls, and leverage observability tools to maintain system health and speed up incident resolution.

The role requires 2+ years of L2/L3 support experience, SQL competency, REST API experience, and strong English and Ukrainian communication skills.

Qualifications

• 2+ years of experience in L2/L3 technical or application support.
• Proven SQL experience at an intermediate level.
• Proven track record working with REST APIs.
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk) including log analysis and incident investigation.
• High level of English and Ukrainian with strong written and oral communication skills.

Responsibilities

• Handle customer-facing and technical support questions from Bringg's enterprise customers.
• Investigate issues using logs, SQL, and API calls to find root causes, not just symptoms.
• Use observability tools to monitor system health and speed up incident investigation.
• Use AI-assisted tools to accelerate log analysis and surface likely root causes.
• Own production incidents end-to-end, including communicating status to stakeholders.
• Validate fixes through functional testing before releasing to customers.
• Contribute to and improve the knowledge base with AI-assisted gap analysis.

Skills

L2/L3 support

SQL proficiency

REST APIs

Observability tools

English and Ukrainian

Education

Bachelor's degree in Computer Science or related field

Tools

OpenSearch

Kibana

Grafana

Splunk

Job description

Bringg is hiring for a technical support role focused on enterprise customers. You will handle both customer-facing and deep technical inquiries, investigate issues with logs and API calls, and leverage observability tools to maintain system health and speed up incident resolution.

The role requires 2+ years of L2/L3 support experience, SQL competency, REST API experience, and strong English and Ukrainian communication skills.