Application Support Specialist

Bringg; Poland; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Meal allowance

Parental leave

Birthday day

Wellness budget

Job summary

Bringg is hiring for a technical support role focused on enterprise customers. You will handle both customer-facing and deep technical inquiries, investigate issues with logs and API calls, and leverage observability tools to maintain system health and speed up incident resolution.

The role requires 2+ years of L2/L3 support experience, SQL competency, REST API experience, and strong English and Ukrainian communication skills.

Qualifications

• 2+ years of experience in L2/L3 technical or application support.
• Proven SQL experience at an intermediate level.
• Proven track record working with REST APIs.
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk) including log analysis and incident investigation.
• High level of English and Ukrainian with strong written and oral communication skills.

Responsibilities

• Handle customer-facing and technical support questions from Bringg's enterprise customers.
• Investigate issues using logs, SQL, and API calls to find root causes, not just symptoms.
• Use observability tools to monitor system health and speed up incident investigation.
• Use AI-assisted tools to accelerate log analysis and surface likely root causes.
• Own production incidents end-to-end, including communicating status to stakeholders.
• Validate fixes through functional testing before releasing to customers.
• Contribute to and improve the knowledge base with AI-assisted gap analysis.

Skills

L2/L3 support

SQL proficiency

REST APIs

Observability tools

English and Ukrainian

Education

Bachelor's degree in Computer Science or related field

Tools

OpenSearch

Kibana

Grafana

Splunk

Job description

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current

What You Bringg

Must-haves:

• 2+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) and Ukrainian, with both strong written and oral communication skills

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

We care about our people!

Here’s a glimpse of our benefit package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you