Technical Support Specialist for RBM ecosystem

Enfint; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Sports benefits

Corporate events

Professional development

Well-equipped office

Job summary

Grid Dynamics предоставляет услуги по технологическому консалтингу, инжинирингу платформ и продуктов, ИИ и аналитике.

Задачи: устранение инцидентов, документирование диагностики и сопровождение жизненного цикла проблемы до решения, работа по SLA и поддержка в периоды пиковой нагрузки.

Qualifications

• 2+ года коммерческого опыта в L2/L3 технической поддержке, поддержке разработчиков или системном анализе.

Responsibilities

• Расследование, отладка и решение высокоуровневых технических запросов и интеграционных проблем; цель — решить ~90% без эскалации L3.

Skills

L2/L3 Support

REST APIs

JSON structures

Webhooks

Postman

API testing

Trace logs

Source code reading

Java/JSON

English (fluency)

Root cause analysis

Tools

Postman

Java

Android

iOS

Job description

Описание: Grid Dynamics provides technology consulting, platform and product engineering, AI, and advanced analytics services. The company helps enterprise organizations solve complex technical challenges and achieve business transformation outcomes.

Задачи

• Investigate, debug, and resolve high-tier technical queries and integration issues, aiming to resolve approximately 90% without L3 escalation;
• Summarize complex log findings and technical diagnostics in clear, professional, business-friendly emails for external partners and developer teams;
• Own the full issue lifecycle from initial triage and bug reproduction on physical Android/iOS devices through final resolution or escalation;
• Adhere to strict SLAs for P0/P1 incidents;
• Provide real-time support during peak traffic periods and major messaging campaigns handling volumes of up to 2M+ messages;
• Gradually learn to read, trace, and perform simple Java code fixes or scripting over a 9-12 month path to reduce L3 dependencies.

Требования

• 2+ Years of commercial experience in L2/L3 Technical Support, Developer Support, or Systems Analysis;
• Deep understanding of REST APIs, JSON structures, and webhooks;
• Hands-on experience using Postman for API testing;
• Ability to search, interpret, and trace message journeys across high-volume system logs;
• Ability to read and trace source code;
• Comfort navigating Java/JSON environments;
• Excellent written and spoken English;
• Ability to translate complex engineering failures into clear business updates;
• Strong investigative mindset and ability to uncover root causes through targeted questions;
• Nice to have: familiarity with Android, iOS, or mobile messaging frameworks, Java development or the ability to implement simple code fixes, experience reproducing technical issues on physical mobile hardware, on-call or real-time support during high-concurrency traffic events or campaigns.

Условия

• Flexible schedule;
• Benefits package including medical insurance and sports benefits;
• Corporate social events;
• Professional development opportunities;
• Well-equipped office.