Enterprise Customer Success Manager — Industrial Tech

Tractian Technologies Inc; Poznań; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

20 days paid vacation

Sports Incentive

Long-Term Benefit after four years

Job summary

Tractian Technologies Inc is seeking a Customer Success Manager in Poznań, Poland. This role focuses on managing customer projects in the manufacturing maintenance sector, ensuring satisfaction and driving operational excellence.

Ideal candidates have 5+ years of relevant experience and strong project management skills. You will support customers in maximizing their use of Tractian solutions, contributing to account growth and satisfaction. Full-time employment includes competitive salary and benefits.

Qualifications

• 5+ years of experience in manufacturing or maintenance environments.
• Experience in client-facing roles and project management.
• Strong communication skills for technical and non-technical stakeholders.

Responsibilities

• Support customers in using Tractian solutions effectively.
• Ensure high customer satisfaction and measurable ROI.
• Lead onboarding and implementation activities for customers.

Skills

Customer-focused mindset

Project management

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in Engineering or related field

Tools

CBM tools

CMMS tools

Job description

Tractian Technologies Inc is seeking a Customer Success Manager in Poznań, Poland. This role focuses on managing customer projects in the manufacturing maintenance sector, ensuring satisfaction and driving operational excellence.

Ideal candidates have 5+ years of relevant experience and strong project management skills. You will support customers in maximizing their use of Tractian solutions, contributing to account growth and satisfaction. Full-time employment includes competitive salary and benefits.