Executive Technical Success Leader

SentinelOne, Inc.; Polska; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

RSUs

ESPP

Competitive leave benefits

Gender-neutral parental leave

Medical and insurance benefits

Pension

Global home office allowance

Wellbeing allowance

MultiSport benefit program

Job summary

SentinelOne is seeking a Senior Technical Success Executive to lead executive-level engagements with strategically significant customers, guiding recovery strategies and ensuring alignment across Product, Engineering, Support, Sales, and Renewals. You will own executive relationships, drive measurable outcomes from SentinelOne investments, and manage multi-threaded incidents while shaping long-term value.

This role requires deep cybersecurity knowledge, strong executive presence, and the ability

Qualifications

• 10+ years of experience in enterprise customer-facing leadership roles.
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
• Strong executive presence and deep cybersecurity domain knowledge.

Responsibilities

• Become the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and leaders.
• Assume executive ownership of customer situations identified through established programs or executive escalations, guiding recovery strategy.
• Lead executive recovery efforts and coordinate cross-functional teams to achieve successful renewal and long-term value.
• Develop and own Executive Recovery & Success Plans with milestones, engagement plans, and value realization objectives.
• Drive technical value realization by ensuring measurable outcomes from SentinelOne investments.
• Partner with Product, Engineering, Support, and Architecture to remove blockers and prioritize issues for recovery.
• Coordinate across Customer Success, TAM, Support, Sales, Renewals, Product, Engineering, and executive leadership.

Skills

Executive leadership

Enterprise customer success

Cybersecurity

Executive communication

Strategic accounts

Renewals

Commercial strategy

Cross-functional leadership

Problem-solving

Analytical skills

Job description

SentinelOne is seeking a Senior Technical Success Executive to lead executive-level engagements with strategically significant customers, guiding recovery strategies and ensuring alignment across Product, Engineering, Support, Sales, and Renewals. You will own executive relationships, drive measurable outcomes from SentinelOne investments, and manage multi-threaded incidents while shaping long-term value.

This role requires deep cybersecurity knowledge, strong executive presence, and the ability