Employee Journey Expert

ING Hubs Poland; Katowice; On-site; PLN 107,000 - 190,000; Full time

Job summary

ING Hubs Poland is hiring to design and enhance end-to-end employee journeys across the organisation. The role focuses on HR transformation, digital solutions, and an international, collaborative environment.

You will work with HR, IT, and product teams to translate business needs into actionable journeys, gather requirements, and drive improvements using data and stakeholder input.

Qualifications

• Experience in HR processes, employee experience, or product-related roles.
• Strong understanding of employee journeys and HR domain (Workday is a plus).
• Proven ability to gather requirements and translate them into actionable solutions.
• Experience working in Agile environments and cross-functional teams.
• Strong stakeholder management and communication skills,
• Ability to operate in a complex, international organisation.
• Proactive mindset with a strong focus on continuous improvement.
• Fluent in English (business proficiency).

Responsibilities

• Design and improve employee journeys across the full lifecycle.
• Own and continuously enhance end-to-end journeys across systems and touchpoints.
• Identify pain points and drive continuous improvement initiatives.
• Lead journey mapping and contribute to improvement roadmaps.
• Gather and understand business and stakeholder needs, translate to be/ as-is designs.
• Convert requirements into high-quality user stories and backlog items.
• Collaborate with HR, IT, and global stakeholders to align.
• Represent the voice of the employee within the squad and product team.
• Support product discovery, backlog prioritisation, and delivery with Product Manager.
• Use data, feedback, and metrics to monitor journey performance.

Skills

HR processes

Employee experience

Stakeholder management

Communication skills

Agile methods

Tools

Workday

Job description

ING Hubs Poland is hiring!

The expected salary for this position: 9600 - 17 000 PLN

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We Are Looking For You, If You Have

• Experience in HR processes, employee experience, or product-related roles,
• Strong understanding of employee journeys and HR domain (Workday is a plus),
• Proven ability to gather requirements and translate them into actionable solutions,
• Experience working in Agile environments and cross-functional teams,
• Strong stakeholder management and communication skills,
• Ability to operate in a complex, international organisation,
• Proactive mindset with a strong focus on continuous improvement,
• Fluent in English (business proficiency).

You\'ll Get Extra Points For

• Experience with journey mapping, design thinking, or experience frameworks,
• Ability to influence without formal authority and drive alignment,
• Affinity with data-driven decision-making and performance metrics,
• Experience in a digital product or platform-oriented environment.

Your Responsibilities

• Design and improve employee journeys across the full lifecycle,
• Own and continuously enhance end-to-end journeys across systems and touchpoints,
• Identify pain points and drive continuous improvement initiatives,
• Lead journey mapping and contribute to improvement roadmaps.

Translate business needs into solutions

• Gather and understand business and stakeholder needs,
• Translate them into clear “as-is” and “to-be” process designs,
• Convert requirements into high-quality user stories and backlog items.

Drive stakeholder engagement

• Collaborate closely with HR, IT, and global stakeholders,
• Build strong relationships and facilitate alignment in a complex environment,
• Represent the voice of the employee within the squad and product team.

Contribute to product development

• Work closely with Product Manager, Lead Engineer, and Architect (Product Trinity),
• Support product discovery, backlog prioritisation, and delivery,
• Contribute to product vision and roadmap using journey insights.

Enable data-driven improvements

• Use data, feedback, and metrics to monitor journey performance,
• Identify opportunities and recommend improvements based on insights,
• Support decision-making with data-driven analysis.

Support HR transformation

• Contribute to harmonised and scalable HR solutions,
• Ensure compliance, quality, and efficiency in HR processes,
• Contribute to the implementation of digital HR solutions (e.g. Workday),
• Ensure alignment with the ING People Strategy and global standards.

What We Offer

• A role with high impact on the employee experience across the organisation,
• A dynamic, international, and collaborative working environment,
• The opportunity to contribute to ING’s digital HR transformation,
• The chance to shape and improve global HR products and processes.

Information About The Team

Our team is dedicated to enhancing the employee experience and delivering impactful HR solutions across the organization. We operate at the intersection of HR, business, processes, and technology, focusing on designing and continuously improving end-to-end employee journeys.

The role naming convention in the global ING job architecture will be “Employee Journey Expert III”.