Employee Journey Expert

ING Hubs B.V. sp. z o.o. Oddział w Polsce; Katowice; On-site; PLN 107,000 - 190,000; Full time

Job summary

ING Hubs Poland in Katowice is seeking a proactive professional to design and improve employee journeys across the full lifecycle. You will gather requirements, translate them into as-is and to-be process designs, and create high-quality user stories and backlog items.

Collaborating with HR, IT and global stakeholders, you will drive data-driven improvements, support product discovery, backlog prioritisation, and help shape the product roadmap with journey insights.

Qualifications

• Experience in HR processes, employee experience, or product-related roles.
• Strong understanding of employee journeys and HR domain (Workday is a plus).
• Proven ability to gather requirements and translate them into actionable solutions.
• Experience working in Agile environments and cross-functional teams.
• Strong stakeholder management and communication skills.
• Ability to operate in a complex, international organisation.
• Fluent in English (business proficiency).

Responsibilities

• Design, analyse, and optimise employee journeys across the full lifecycle.
• Own and continuously enhance end-to-end journeys across systems and touchpoints.
• Identify pain points and drive continuous improvement initiatives.
• Lead journey mapping and contribute to improvement roadmaps.
• Gather and understand business and stakeholder needs.
• Translate them into clear “as-is” and “to-be” process designs.
• Convert requirements into high-quality user stories and backlog items.
• Collaborate closely with HR, IT, and global stakeholders.
• Build strong relationships and facilitate alignment in a complex environment.
• Represent the voice of the employee within the squad and product team.
• Work closely with Product Manager, Lead Engineer, and Architect to support product discovery, backlog prioritisation, and delivery.
• Contribute to product vision and roadmap using journey insights.
• Use data, feedback, and metrics to monitor journey performance.
• Identify opportunities and recommend improvements based on insights.

Skills

HR processes

employee journeys

translate requirements

Agile environments

stakeholder management

cross-functional collaboration

English communication

Job description

ING Hubs Poland is hiring!

Expected salary for this position: 9600 - 17 000 PLN. The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We are looking for you, if you have:

• Experience in HR processes, employee experience, or product-related roles
• Strong understanding of employee journeys and HR domain (Workday is a plus)
• Proven ability to gather requirements and translate them into actionable solutions
• Experience working in Agile environments and cross-functional teams
• Strong stakeholder management and communication skills
• Ability to operate in a complex, international organisation
• Proactive mindset with a strong focus on continuous improvement
• Fluent in English (business proficiency)

You’ll get extra points for:

• Experience with journey mapping, design thinking, or experience frameworks
• Ability to influence without formal authority and drive alignment
• Affinity with data-driven decision-making and performance metrics
• Experience in a digital product or platform-oriented environment

Your responsibilities:

Design and improve employee journeys

• Design, analyse, and optimise employee journeys across the full lifecycle
• Own and continuously enhance end-to-end journeys across systems and touchpoints
• Identify pain points and drive continuous improvement initiatives
• Lead journey mapping and contribute to improvement roadmaps

Translate business needs into solutions

• Gather and understand business and stakeholder needs
• Translate them into clear “as-is” and “to-be” process designs
• Convert requirements into high-quality user stories and backlog items

Drive stakeholder engagement

• Collaborate closely with HR, IT, and global stakeholders
• Build strong relationships and facilitate alignment in a complex environment
• Represent the voice of the employee within the squad and product team

Contribute to product development

• Work closely with Product Manager, Lead Engineer, and Architect (Product Trinity)
• Support product discovery, backlog prioritisation, and delivery
• Contribute to product vision and roadmap using journey insights

Enable data-driven improvements

• Use data, feedback, and metrics to monitor journey performance
• Identify opportunities and recommend improvements based on insights