EMEA Operations Leader – Customer Excellence

Deutsche Post; Warszawa; On-site; PLN 260,000 - 440,000; Full time

Job summary

Deutsche Post DHL Group seeks an Operations Team Manager to lead end-to-end customer service and regional performance across the EMEA region. You will guide regional operations and customer service teams, drive KPIs, manage critical relationships, and escalate issues to ensure service excellence within a matrix organization.

The role focuses on translating global and regional strategies into local execution, coordinating with Commercial, Product, Finance and Global Operations, and optimizing

Qualifications

• 5+ years in customer service or operations leadership.
• </br>Experience leading multi-layer teams in logistics or supply chain.

Responsibilities

• Lead regional Operations & Customer Service for Europe, Middle East & Africa (EMEA).

Skills

Leadership experience

Team leadership

Logistics knowledge

Matrix organization

KPI driven

Education

University degree in Business/Logistics

Postgraduate qualification (advantage)

Tools

None

Job description

Deutsche Post DHL Group seeks an Operations Team Manager to lead end-to-end customer service and regional performance across the EMEA region. You will guide regional operations and customer service teams, drive KPIs, manage critical relationships, and escalate issues to ensure service excellence within a matrix organization.

The role focuses on translating global and regional strategies into local execution, coordinating with Commercial, Product, Finance and Global Operations, and optimizing