EMEA Customer Service Transformation PM — Remote & Flexible Hours

Helprise; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hours

Remote or hybrid work option

Employment or flexible B2B options

Private medical care

MultiSport card

Life insurance

Development budget

Job summary

Helprise is seeking an experienced Project Manager to join the regional PMO and coordinate a diverse portfolio of transformation, centralization and sourcing initiatives across the EMEA region.

You will manage the EMEA Customer Service transformation portfolio, convert strategy into actionable plans, and drive governance through charters, RACI, RAID and decision records while supporting leadership updates and cross‑functional collaborations.

Qualifications

• Must have PMO/Transformation experience in complex organizations.
• Experience coordinating regional projects and senior stakeholders.
• Strong planning, governance, risk management and reporting skills.
• Excellent written and spoken English.

Responsibilities

• Manage the EMEA Customer Service transformation portfolio and maintain an integrated roadmap.
• Turn strategic priorities into clear project plans, governance and decision points.
• Lead core project governance: charters, plans, RACI, RAID, decisions and closure records.
• Prepare leadership updates and coordinate escalations.
• Build business cases (options, costs, benefits, risks).
• Run key governance forums: weekly workstream reviews, monthly Steering Committee, portfolio health reviews.
• Support RFI/RFP activities and consolidate regional requirements.
• Coordinate evaluation, due diligence and decision documentation.
• Collaborate across EMEA countries and global functions; lead workshops and supplier sessions.
• Coordinate transition plans, readiness, knowledge transfer, training and cutover.
• Manage go‑live, stabilization and handover.
• Coordinate digital, automation and AI initiatives and required cross‑functional reviews.
• Support communication, training and adoption plans.
• Maintain risks, issues, approvals and change logs; ensure compliance with privacy, security, legal and HR requirements

Skills

Project management

PMO

Transformation

Regional coordination

Planning

Governance

Risk management

Reporting

English proficiency

Education

Degree or equivalent professional experience

Job description

Helprise is seeking an experienced Project Manager to join the regional PMO and coordinate a diverse portfolio of transformation, centralization and sourcing initiatives across the EMEA region.

You will manage the EMEA Customer Service transformation portfolio, convert strategy into actionable plans, and drive governance through charters, RACI, RAID and decision records while supporting leadership updates and cross‑functional collaborations.