E-commerce Manager

Twinings

Polska

Hybrid

PLN 150,000 - 210,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work mode

Private health care

Meal subsidies

Birthday day off

Newborn welcome pack

Multisport card

Onsite beauty treatments

Team events

Discounts for travel

Discounts for sport

Discounts for education

Holiday bonus

Vouchers for Christmas

Wellbeing program

Canteen subsidised meals

Job summary

Twinings is hiring an E-commerce Manager to accelerate online growth across marketplaces like Allegro and retailer channels in Poland. You will own customer and channel strategy, manage day-to-day commercial activities, and optimize performance while building cross-functional capabilities for sustainable omnichannel growth.

The role involves collaboration with distributors, manage forecasting and ROI, and driving content and promotions to improve online visibility and sales.

Qualifications

Fluency in Polish and English, both written and spoken.
Degree in Business, Marketing, or related field.
5+ years of experience in eCommerce, digital commerce or customer management in FMCG/retail.
Strong sales skills: client meetings and negotiation.
Experience growing business on Allegro with knowledge of retail media, performance marketing, and analytics.
Excellent communication and relationship-building with multiple stakeholders across companies.
Willing to travel about 30 days per year.

Responsibilities

Own and grow strategic customer accounts, including end-to-end account management and eCommerce platform relationships.
Develop and deliver joint business plans with distributors and key customers.
Build relationships with decision-makers across retailers, marketplaces, distributors, and agency partners.
Manage negotiations on assortment, pricing, promotions, availability and reviews.
Own forecasting, P&L, trade investment, and ROI to meet revenue and profitability targets.
Develop and execute omnichannel growth strategies across online retailers and marketplaces.
Optimize the digital shopper journey through content, SEO, reviews, pricing, and promotions.
Identify and launch new eCommerce opportunities with solid business cases.

Skills

Polish and English fluency

5+ years eCommerce experience

Sales & negotiation

Allegro platform experience

Relationship building

Willing to travel 30 days/yr

Education

Degree in Business/Marketing or related field

Job description

E-commerce Manager

Department: Sales

Employment Type: Permanent - Full Time

Location: Poland

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twinings delivers.

We’re looking for people who don’t just come here to complete tasks, but who have a genuine interest in the brand and the motivation to do their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The eCommerce Manager will accelerate profitable online growth across marketplace providers (Allegro, Amazon) and retailer (Carrefour, Rossmann). The role will own customer and channel strategy, day to day commercial management, digital execution and performance optimisation while building the capabilities and cross-functional ways of working required for sustainable omnichannel growth.

Please note this role is expected to 1-2 days per week within the ABF Warsaw or TwO Swarzedz office.

Key Responsibilities

Own and grow strategic customer accounts, including end-to-end account management, customer development, and eCommerce platform relationships.
Develop and deliver joint business plans with distributors and key customers, aligned to growth, channel priorities, and brand objectives.
Build close relationships with key decision-makers across retailers, marketplaces, distributors, resellers, and agency partners.
Manage customer negotiations covering assortment, pricing, promotions, availability, and joint business reviews while ensuring commercial outcomes.
Own forecasting, P&L performance, trade investment, and ROI evaluation to deliver revenue, volume, margin, and profitability targets.
Develop and execute omnichannel growth strategies across online grocery retailers and marketplaces, increasing sales, visibility, category share, and profitability.
Optimise the digital shopper journey through content, SEO, search, ratings & reviews, media activation, pricing, and promotional effectiveness.
Identify and launch new eCommerce and channel opportunities, building robust business cases and accelerating profitable growth.
Manage execution through distributors and internal stakeholders, embedding best practices, managing projects, and ensuring high-quality delivery.
Monitor performance, market trends, competitor activity, and customer insights to identify risks, uncover growth opportunities, and inform strategic decisions.

Skills, Knowledge and Expertise

Fluency in Polish and English (both written and spoken)
Degree in Business, Marketing, or a related field (or equivalent experience).
At least 5 years' relevant experience in eCommerce, digital commerce or customer management within FMCG, consumer goods, retail, a marketplace or an eCommerce agency
Solid sales skills: customer meetings and negotiation
Experience growing business on Allegro, with knowledge of retail media, performance marketing, and analytics
Skilled communicator and relationship builder (multiple stakeholders across companies)
Willing to travel approx. 30days per year.

Benefits