E-commerce Manager

Twinings

Województwo mazowieckie

Hybrid

PLN 120,000 - 160,000

Part time

2 days ago

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Benefits offered by this job

Hybrid work

Meal subsidies

Birthday/holiday bonus

Wellbeing program

Newborn welcome pack

MultiSport card

Discounts for sport, education and-trT

Onsite beauty treatments

Job summary

Twinings in Poland is seeking an eCommerce Manager to accelerate online growth across marketplace providers (Allegro, Amazon) and retailers, owning customer and channel strategy, day-to-day management, and digital execution for sustainable omnichannel growth.

The role requires 5+ years in eCommerce, strong sales and negotiation skills, and a degree in Business/Marketing. Part-time 1–2 days/week in ABF Warsaw or TwO Swarzedz with hybrid work and travel ~30 days/year.

Qualifications

Fluency in Polish and English (written and spoken).
Degree in Business, Marketing, or a related field (or equivalent experience).
At least 5 years of experience in eCommerce, digital commerce or customer management within FMCG/retail/marketplace/eCommerce agency.

Responsibilities

Own and grow strategic customer accounts, including end-to-end account management and eCommerce relations.
Develop and deliver joint business plans with distributors and key customers aligned to growth and brand objectives.
Build relationships with key decision-makers across retailers, marketplaces, distributors, resellers, and agency partners.
Manage customer negotiations covering assortment, pricing, promotions, availability, and joint business reviews.
Forecast, P&L performance, trade investment, and ROI to deliver revenue, volume, margin targets.
Develop omnichannel growth strategies across online retailers and marketplaces for increased sales and profitability.
Optimise the digital shopper journey via content, SEO, search, ratings, reviews, and pricing strategies.
Identify and launch new eCommerce opportunities with solid business cases.
Coordinate execution through distributors and internal teams to ensure high-quality delivery.
Monitor performance, market trends, and competitor activity to identify risks and opportunities.

Skills

Fluency in Polish

Fluency in English

Sales skills

Negotiation

Relationship building

Travel willingness

Education

Degree in Business/Marketing

Equivalent experience

Tools

Allegro marketplace

Job description

Department:

Sales

Location:

Poland

Description

Great People Work Here Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twinings delivers.

We’re looking for people who don’t just come here to complete tasks, but who have a genuine interest in the brand and the motivation to do their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The eCommerce Manager will accelerate profitable online growth across marketplace providers (Allegro, Amazon) and retailer (Carrefour, Rossmann). The role will own customer and channel strategy, day to day commercial management, digital execution and performance optimisation while building the capabilities and cross-functional ways of working required for sustainable omnichannel growth.

Please note this role is expected to be 1-2 days per week within the ABF Warsaw or TwO Swarzedz office.

Key Responsibilities

Own and grow strategic customer accounts, including end-to-end account management, customer development, and eCommerce platform relationships.
Develop and deliver joint business plans with distributors and key customers, aligned to growth, channel priorities, and brand objectives.
Build close relationships with key decision-makers across retailers, marketplaces, distributors, resellers, and agency partners.
Manage customer negotiations covering assortment, pricing, promotions, availability, and joint business reviews while ensuring commercial outcomes.
Own forecasting, P&L performance, trade investment, and ROI evaluation to deliver revenue, volume, margin, and profitability targets.
Develop and execute omnichannel growth strategies across online grocery retailers and marketplaces, increasing sales, visibility, category share, and profitability.
Optimise the digital shopper journey through content, SEO, search, ratings & reviews, media activation, pricing, and promotional effectiveness.
Identify and launch new eCommerce and channel opportunities, building robust business cases and accelerating profitable growth.
Manage execution through distributors and internal stakeholders, embedding best practices, managing projects, and ensuring high-quality delivery.
Monitor performance, market trends, competitor activity, and customer insights to identify risks, uncover growth opportunities, and inform strategic decisions.

Skills, Knowledge And Expertise

Fluency in Polish and English (both written and spoken)
Degree in Business, Marketing, or a related field (or equivalent experience).
At least 5 years’ relevant experience in eCommerce, digital commerce or customer management within FMCG, consumer goods, retail, a marketplace or an eCommerce agency
Solid sales skills: customer meetings and negotiation
Experience growing business on Allegro, with knowledge of retail media, performance marketing, and analytics
Skilled communicator and relationship builder (multiple stakeholders across companies)
Willing to travel approx. 30days per year.

Benefits