E‑Commerce & CMS/DXP Business Analyst

VML South Africa; Katowice, Poznań; Hybrid; PLN 152,000 - 193,000; Full time

Benefits offered by this job

Private medical care

Professional development

Training programmes

Flexible working arrangements

Additional benefits

Job summary

VML South Africa is seeking a proactive Business Analyst to join our Delivery team in Poland. You will document client needs, translate them into user stories, and work with both business and technical teams to ensure successful delivery of ecommerce and content management projects.

You will collaborate with client stakeholders, run workshops, and contribute to crafting CMS/DXP solutions. The role requires strong communication, agile experience, and a customer‑first mindset to drive high‑quality

Qualifications

• Experience working as a Business Analyst on ecommerce/experience projects.
• Experience managing client stakeholders and Product Owners/Managers.
• Hands-on BA on web content management (CMS) or Digital Experience Platform (DXP) projects (e.g., Optimizely, Contentful, Adobe AEM, Sitecore, Umbraco, or similar).
• Experience gathering requirements for content architecture, page templates, component libraries, editorial/publishing workflows, or content migrations.

Responsibilities

• Gather and document requirements and translate them into clear user stories and acceptance criteria for business and technical users.
• Identify and assess options for potential solutions for technical and business fit.
• Create logical and innovative solutions to problems.
• Present proposals to clients.
• Work with a scrum/delivery team through to go live.
• Analyze business systems to recommend efficiencies.
• Provide estimates for analysis work and plans with Project Managers.
• Collaborate with developers, testers and end users to ensure quality and satisfaction.
• Provide training to users of a new system as required.
• Plan and work flexibly to meet deadlines.
• Keep up to date with technical and industry advances.
• Maintain strong client relationships and escalate issues when needed.

Skills

Ecommerce project experience

Stakeholder management

Workshops facilitation

CMS/DXP experience

Agile delivery

Tools

Optimizely

Contentful

Adobe AEM

Sitecore

Umbraco

Job description

VML South Africa is seeking a proactive Business Analyst to join our Delivery team in Poland. You will document client needs, translate them into user stories, and work with both business and technical teams to ensure successful delivery of ecommerce and content management projects.

You will collaborate with client stakeholders, run workshops, and contribute to crafting CMS/DXP solutions. The role requires strong communication, agile experience, and a customer‑first mindset to drive high‑quality