Dynamics 365 Customer Service Specialist

Reply; Katowice; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Motivizer Benefits Platform

Language Courses

Regular training opportunities

Networking events

Job summary

Reply is seeking a Customer Service Specialist to support Dynamics 365 Customer Service and Contact Center, troubleshoot issues, and collaborate with consultants, developers, and stakeholders. The role involves configuring processes, incident management, and knowledge article creation, with a focus on service quality and ongoing improvement.

Ideal candidates have 2–5 years in customer service or IT support, strong English and Polish, and the ability to work in a hybrid setup with monthly office

Qualifications

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or related field.
• 2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or related field.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for helping users.
• Ability to work independently and as part of a team.
• Structured and solution-oriented way of working.
• Very good English and Polish skills. German language skills would be a plus.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Responsibilities

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Support testing activities and solution rollouts.
• Create and maintain documentation and knowledge articles.
• Contribute to continuous improvement of our support services.
• Help build and shape a growing Customer Support Team.

Skills

Customer Service

CRM

IT Support

English

Polish

German (nice to have)

Education

Bachelor’s or Master’s in CS/Engineering/IT

Tools

Microsoft Dynamics 365

Ticketing systems

CRM platforms

Job description

Reply is seeking a Customer Service Specialist to support Dynamics 365 Customer Service and Contact Center, troubleshoot issues, and collaborate with consultants, developers, and stakeholders. The role involves configuring processes, incident management, and knowledge article creation, with a focus on service quality and ongoing improvement.

Ideal candidates have 2–5 years in customer service or IT support, strong English and Polish, and the ability to work in a hybrid setup with monthly office