DYNAMICS 365 BUSINESS ANALYST (SALES)

Reply Group; Katowice; On-site; PLN 133,920 - 178,560; Full time

Benefits offered by this job

Medical care

Benefits platform with budget

Training opportunities

Language courses platform

Job summary

A leading technology consulting firm located in Katowice is seeking an experienced Business Analyst specializing in Dynamics 365 Sales. The candidate will work closely with both business stakeholders and technical teams to analyze and document sales processes. Ideal applicants will have a solid understanding of CRM capabilities and the ability to work in a hybrid environment. Fluency in both English and Polish is essential.

Qualifications

• 3+ years of experience as a Business Analyst in the CRM domain.
• Strong understanding of sales processes in B2B environments.
• Comfortable working in a remote, international environment.

Responsibilities

• Serve as the primary liaison between business stakeholders and technical teams.
• Capture and document business requirements related to sales processes.
• Support optimization of sales processes within Dynamics 365 Sales.

Skills

Business Analyst experience

Understanding of sales processes

Communication skills

Agile mindset

Familiarity with CRM integrations

Fluency in Polish

Fluency in English

Education

Bachelor or Master in Computer Science or Information Technology

Tools

Dynamics 365 Sales

Customer Insights Journeys

Power Platform components

Job description

• Act as the primary liaison between business stakeholders and technical teams for Dynamics 365 Sales topics.
• Capture, analyze, and document business requirements related to sales processes (lead & opportunity management, account/contact handling, pipeline reporting, etc.).
• Support the design and optimization of sales processes within Dynamics 365 Sales.
• Contribute to the configuration and testing of solutions, working with internal/external implementation teams.
• Collaborate with the Marketing team to support Customer Insights Journeys use cases and data alignment.
• Prepare and conduct user workshops, trainings, and testing sessions.
• Create clear and concise documentation, including user stories, process diagrams, and functional specifications.
• Monitor CRM usage, gather feedback, and support continuous improvements.
• Ensure alignment with CRM governance and data quality standards.
• MEDICAL CARE
• BENEFITS PLATFORM
• TRAINING OPPORTUNITIES
• LANGUAGE COURSES PLATFORM
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choosemedical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms),cinema tickets, shop vouchers, discounts and many more.
• Language Courses –you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic furthertraining opportunities - both internallyand from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We havenetworking events, coding challenges, and company parties for different occasions.

Qualifications

• University degree (Bachelor or Master) in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a Business Analyst in the CRM domain, ideally with Dynamics 365 Sales.
• Strong understanding of sales processes and best practices in B2B environments.
• Experience working with Customer Insights Journeys or similar marketing automation tools is a plus.
• Familiarity with CRM integrations, data structures, and reporting concepts.
• Comfortable working in a remote, international, and cross-functional environment.
• Ability to work independently, manage priorities, and drive tasks to completion.
• Agile mindset and experience working in iterative project setups (e.g., Scrum or hybrid models).
• Proficient in both English and Polish, with strong communication skills. German is a plus.
• Openness to a hybrid work model with occasional visits to our Katowice office.

Preferred Qualifications

• Microsoft certifications in Dynamics 365 Sales or related modules.
• Experience in regulated or enterprise environments (e.g., financial services / insurance)
• Familiarity with Power Platform components (Power BI, Power Automate, etc.).

About Cluster Reply

Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.

How to become a Replyer

Level 1

Your application

You found an opportunity that suits you and your abilities? Perfect! Use our application form to send us your resume and credentials. Once we received your documents, you will get a confirmation via email.

Level 2

Our reply

We will now review your application and come back to you as soon as possible. If it’s a match, we will contact you for an interview.

Level 3

Your interview

Is it a fit? Do we match your expectations? What about the job requirements and the workplace? All that will be covered in the interview. If more than one Reply company is suitable for you, you have the possibility to participate in several interviews!