DXP Delivery Lead — Remote & Growth Opportunities

SoftServe; Polska; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Work from home/office/hybrid options

Health coverage and wellness support

Learning opportunities

Job summary

SoftServe is seeking a Senior DXP Consultant to work with clients in shaping scalable digital experience solutions across DXP, CMS, DAM, personalization, and e-commerce platforms. Lead discovery, translate requirements into delivery plans, and collaborate with architecture and engineering teams.

You will mentor junior consultants, build reusable frameworks, and grow leadership skills while delivering real customer value across multi-phase engagements.

Qualifications

• 5+ years in digital consulting, business/systems analysis, or product ownership with hands-on experience on DXP, CMS, or e-commerce projects.
• Experience independently facilitating discovery workshops and requirements-gathering sessions with business stakeholders.
• Track record translating business needs into epics, user stories, acceptance criteria, and process/requirements documentation.
• Hands-on delivery experience with at least one enterprise DXP or e-commerce platform (e.g., Optimizely, Adobe AEM, Sitecore, Magento, Shopify).
• Comfortable in Agile delivery models: backlog management, sprint ceremonies, Jira and Confluence.
• Strong written, verbal, and client-facing communication skills.
• Experience with Optimizely One (CMS, DAM, Experimentation, Personalization, CMP) is a plus.
• Exposure to platform migrations or multi-workstream programs is beneficial.
• Knowledge of headless CMS, personalization, DAM, or omnichannel commerce trends is a plus.
• Exposure to vendor evaluation or RFPs is an advantage.

Responsibilities

• Lead client-facing workshops end to end to uncover business needs, define scope, and shape implementation roadmaps for complex engagements.
• Advise on solution design across CMS, DAM, personalization, and testing tools, working with architecture and engineering leads.
• Translate ambiguous requirements into clear, structured documentation for developers and QA.
• Contribute to platform selection guidance and customer experience best practices for CMS, DAM, personalization, and A/B testing.
• Own functional accountability across backlog management, requirements traceability, documentation, and acceptance testing.
• Ensure alignment between business outcomes, solution design, and technical execution, preventing delivery misalignment.
• Mentor and upskill junior consultants and product owners.

Job description

SoftServe is seeking a Senior DXP Consultant to work with clients in shaping scalable digital experience solutions across DXP, CMS, DAM, personalization, and e-commerce platforms. Lead discovery, translate requirements into delivery plans, and collaborate with architecture and engineering teams.

You will mentor junior consultants, build reusable frameworks, and grow leadership skills while delivering real customer value across multi-phase engagements.