Dutch-Speaking Customer Support Agent - Remote in Greece - Relocation Package

WW Talents; Warszawa; Remote; PLN 64,000 - 73,000; Full time

Benefits offered by this job

Remote work from Greece

Relocation support (hotel, flight)

Fully paid structured training

Onboarding and nesting support

Career progression opportunities

Job summary

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams. This fully remote role operates from Greece, allowing work from home across the country.

The position offers a competitive salary with a structured training program and clear pathways for professional development. Responsibilities include handling inquiries via phone, email, and chat, guiding customers through product setup, managing CRM cases, and providing timely updates.

Qualifications

• Requires C1/C2 level Dutch.
• B2-C1 level English depending on project.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced international environment.
• Familiarity with CRM systems is an advantage.

Responsibilities

• Provide customer support via phone, email, and chat.
• Handle inquiries about products, services, orders, deliveries, payments, warranties, and repairs.
• Support after-sales activities including returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through setup.
• Handle complaints professionally and provide solutions.
• Create and manage cases in CRM systems with accuracy.
• Investigate issues and escalate complex cases to internal teams.

Skills

Dutch proficiency

English proficiency

Customer service

Multitasking

Tools

CRM systems

Job description

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location: This role is only remote in Greece. Work remotely anywhere in Greece.

Work Model: Remote

Language: Dutch - C1/C2 level

English: B2-C1, depending on the project

Compensation:€1,300-€1,500 gross/month (paid over 14 months) + performance-based bonus of up to €250/month, depending on the project

Relocation Package: Hotel accommodation, airport pick-up, flight ticket, and real estate agency fee

Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2-C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Competitive salary of €1,300-€1,500 gross/month, depending on the project, and it is paid over 14 months,
• Performance-based bonus of up to €250/month, depending on the project and individual performance
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• Relocation support including 4 weeks hotel accommodation, flight ticket, airport pick up and real estate agency fee
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas