Document Management Specialist – Tech NL

ING Hubs B.V. sp. z o.o. Oddział w Polsce; Katowice; On-site; PLN 78,000 - 95,000; Full time

Job summary

ING Hubs Poland is seeking a Document Management Specialist II to strengthen governance, portfolio and financial steering, and cross-functional execution. You will report to the Tech NL CIO Office lead and support the CIO agenda by improving governance and reporting across Tech NL, Finance, Procurement, and suppliers.

The role emphasizes clear decision-making, data quality, and stakeholder collaboration to drive outcomes in a global bank environment. This is a full-time position based in Poland.

Qualifications

• Proven governance and stakeholder management experience in complex environments.
• Ability to collaborate with diverse stakeholders across functions.
• Experience in large global (matrix) organizations.
• Excellent English communication skills.

Responsibilities

• Improve the quality, transparency, and timeliness of reporting for senior stakeholders by connecting data from different sources.
• Coordinate with Tech NL, Finance, Procurement, Risk, and vendors to unblock delivery and align expectations.
• Maintain audit-ready processes and support improvements in approvals, documentation quality, and control evidence.
• Define and refine metrics and OKRs, tracking progress with clear status updates.
• Act as trusted advisor to CIO Office lead and domain leadership to structure ambiguity and drive outcomes.
• Guide users on requisitions, invoices, contracts and POs including roles/visibility and routing approvals.
• Investigate blockers, correct data, and ensure smooth workflows across finance and procurement.

Skills

Governance

Stakeholder mgmt

Structured execution

Organizational sensitivity

Global matrix org

English proficiency

Job description

ING Hubs Poland is hiring! The expected salary for this position: 7000 - 8500 PLN The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

Requirements

• Have proven track record and skills in governance, stakeholder management, and structured execution in a complex (Tech/Finance/Procurement) environment.
• Possess organizational sensitivity, collaborating effectively with diverse stakeholders.
• Have experience working in a large global (matrix) organization.
• Are proficient in stakeholder management, comfortable operating at senior leadership levels.
• Have excellent level of English.

Extra points

• Being Persistent and flexible in overcoming challenges; taking ownership and doesn’t give up easily.
• Proactive attitude, getting things done.
• Analytical skills with a good sense of detail.
• Ability to filter and synthesize a wide range of information whilst able to focus on essentials and priorities.
• Being effective and highly appreciated team player.
• Anticipating and balancing the needs of multiple stakeholders.
• Ability to simplify complexity and drive operational excellence.
• Experience in a financial environment.

Responsibilities

• Management information. Improve the quality, transparency, and timeliness of reporting by connecting data from different sources and producing actionable insights for senior stakeholders.
• Stakeholder alignment. Coordinate across Tech NL, Finance, Procurement, Risk, and vendors to unblock delivery, align expectations, and ensure adherence to agreed ways of working.
• Process & controls. Help maintain audit-ready processes and support continuous improvements in approval flows, documentation quality, and control evidence.
• Metrics & OKRs. Define and refine relevant metrics, translate objectives into measurable outcomes, and track progress with clear RAG status and narratives where needed.
• Consultative support. Act as a trusted advisor to the CIO Office lead and domain leadership, able to structure ambiguity, simplify complexity, and drive outcomes.
• Procurement support (eProfit/iBuy). Guide users on requisitions, invoices, contracts and POs, including roles/visibility and approval routing.
• Issue resolution & data quality. Investigate and cascade blockers (e.g., contract visibility/updates, missing fields) and correct data to keep workflows moving.
• Finance & reporting alignment. Coordinate with Finance/Procurement to maintain accurate reporting inputs (e.g., forecast IT cost, Baseline vs Change) and support workload estimations for the monthly cadence.

Information about the team

The Tech NL CIO Office supports the CIO of ING NL, MT Tech NL and (Chapter) Leads with staying in control of their IT Services. The office supports operational HR, finance, sourcing, communications, privacy & risk and contracting functions. We enable transparent decision-making by connecting strategy to execution through consistent reporting (financials & workforce), clear ways of working, and strong alignment with Finance, Procurement, Risk, and other enabling functions. The CIO Office provides a consistent, transparent, and efficient approach to how Tech NL delivers value to the business. This supports improved strategic execution, operational performance, and compliance with internal control requirements.

As a Document Management Specialist, you will report directly to the Tech NL CIO Office lead and support the Tech NL CIO agenda by strengthening governance, portfolio and financial steering, management information, and cross-functional execution with stakeholders across Tech NL, Finance, Procurement, and suppliers.

The role naming convention in the global ING job architecture will be “Document Management Specialist II”.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.

Your future at ING starts with one application.