Associate Customer Service Specialist

PPD Medtronic Poland; Warszawa; Hybrid; PLN 102,000 - 154,000; Full time

Benefits offered by this job

Hybrid work setup

Office in Warsaw

Job summary

Medtronic is seeking a Customer Service professional to support order management in SAP and ensure a seamless order fulfillment process for European customers and patients from its Warsaw Center of Expertise. The role emphasizes collaboration with regional offices and cross-functional partners in a hybrid setup.

The ideal candidate has at least 3 years of experience in customer service, fluent Spanish and English, and strong SAP/Excel skills to manage orders, updates, and issue resolution.

Qualifications

• Minimum 3 years of experience in customer service, customer care, order management, or a similar customer-focused role.
• Fluent Spanish and English, with the ability to communicate effectively with customers and colleagues in an international environment.
• Experience working with SAP and Microsoft Excel.
• Strong customer focus with ability to manage multiple priorities while maintaining a high level of accuracy.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and collaboratively within an international team.
• Experience in healthcare, medical devices, or other regulated industries, familiarity with Order-to-Cash (O2C) processes would be considered an advantage.

Responsibilities

• Process and manage customer orders in SAP in line with established procedures and service level expectations
• Support customers and patients throughout the order fulfillment process and provide timely updates on order status
• Monitor orders and deliveries and proactively resolve issues that may impact customer satisfaction
• Manage returns, claims, disputes, and other customer service activities in an accurate and timely manner
• Collaborate with Regional Offices and cross-functional partners to ensure efficient order execution and issue resolution
• Handle customer and patient inquiries through professional, solution-oriented communication
• Identify opportunities for process improvements and contribute to continuous improvement initiatives

Skills

Customer service

Spanish

English

Tools

SAP

Excel

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Join Medtronic at an exciting time as we continue to enhance the customer journey and anticipate a transition to MiniMed, an independent company focused on advancing diabetes care. This role offers a unique opportunity to support customers and patients across Europe while working with innovative healthcare solutions that make a meaningful difference in people's lives. If you are passionate about customer service, problem-solving, and working in an international environment, this could be the perfect next step in your career. This position is part of the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, cross-functional environment. You will work in a hybrid setup with an office location at the Center of Expertise in Warsaw, partnering closely with Regional Offices, Supply Chain, Finance, Sales, and other stakeholders to ensure an exceptional customer experience throughout the order fulfillment process.

Responsibilities

• Process and manage customer orders in SAP in line with established procedures and service level expectations
• Support customers and patients throughout the order fulfillment process and provide timely updates on order status
• Monitor orders and deliveries and proactively resolve issues that may impact customer satisfaction
• Manage returns, claims, disputes, and other customer service activities in an accurate and timely manner
• Collaborate with Regional Offices and cross-functional partners to ensure efficient order execution and issue resolution
• Handle customer and patient inquiries through professional, solution-oriented communication
• Identify opportunities for process improvements and contribute to continuous improvement initiatives

Required Knowledge and Experience

• Fluent Spanish and English, with the ability to communicate effectively with customers and colleagues in an international environment
• Minimum 3 years of experience in customer service, customer care, order management, or a similar customer-focused role
• For internal candidates, minimum of 2 years of experience in the Customer Service Representative III role
• Experience working with SAP and Microsoft Excel
• Strong customer focus with the ability to manage multiple priorities while maintaining a high level of accuracy
• Excellent problem-solving, communication, and interpersonal skills
• Ability to work independently and collaboratively within an international team
• Experience in healthcare, medical devices, or other regulated industries, familiarity with Order-to-Cash (O2C) processes, advanced Excel skills, SAP reporting knowledge, or experience with logistics and shipment tracking tools would be considered an advantage but are not required

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 102,400.00 PLN - 153,600.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.