Dispatcher, Dutch

Jobtailor; Warszawa; On-site; PLN 52,000 - 76,000; Full time

Job summary

Jobtailor in Poland is seeking a skilled Dispatch professional to manage regional field service operations. You will coordinate appointments, monitor technician schedules, optimize routes, and ensure service-level commitments are met. Strong Dutch and English communication are essential.

The role emphasizes collaboration, problem-solving, and continuous improvement across dispatch operations and customer interactions.

Qualifications

• Education or equivalent practical experience.
• 2-4 years of Field Service Dispatch or similar experience.
• Candidates with customer service or administrative support backgrounds are encouraged to apply.
• Strong communication skills in Dutch.
• Solid English language skills.
• Ability to coordinate appointments, schedules, job pools, routes, technicians, and service-level commitments.

Responsibilities

• Support dispatch operations for the assigned region.
• Monitor technician status and schedules to keep jobs on track.
• Manage job pools, fill gaps, and reassign work to meet customer commitments.
• Optimize routes for efficiency and on-time performance.
• Handle appointment confirmations, rescheduling, and customer inquiries.
• Update calendars and adjust assignments based on skills and priorities.
• Anticipate obstacles and find prompt solutions.
• Collaborate with the team and share feedback for continuous improvement.
• Coordinate appointments, monitor schedules, dispatch technicians, and ensure service-level commitments are met.

Skills

Dutch language

English language

Communication skills

Problem-solving

Education

Education or equivalent practical experience

Job description

• Support dispatch operations for the assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with the team and share feedback for continuous improvement
• Coordinate appointments, monitor schedules, dispatch technicians, and ensure service-level commitments are met

Requirements

• Education or equivalent practical experience
• 2-4 years of experience in Field Service Dispatch or a similar role
• Candidates with customer service or administrative support backgrounds are encouraged to apply
• Strong communication skills in Dutch
• Solid English language skills
• Ability to coordinate appointments, schedules, job pools, routes, technicians, and service-level commitments

Core Competencies

Demonstrates expertise in coordinating appointments, managing schedules, and optimizing dispatch operations to ensure service-level commitments are met. Proficient in communication in both Dutch and English, with a strong focus on customer service and problem-solving.

Highest-signal resume keywords

• Field Service Dispatch Experience
• Appointment Coordination
• Schedule Management
• Route Optimization
• Customer Service Skills

Hard Skills

• Dispatch Operations
• Job Pool Management
• Technician Scheduling
• Service-Level Commitment Management
• Route Efficiency Optimization

Soft Skills

• Strong Communication Skills
• Problem-Solving
• Team Collaboration
• Feedback Sharing
• Customer Inquiries Handling

Industry Keywords

• Field Service
• Customer Service
• Administrative Support
• Operational Efficiency
• Continuous Improvement