Service Admin Representative with Dutch(Maternity Cover) (m/f/d)

MSA, The Safety Company; Warszawa; Hybrid; PLN 40,000 - 52,000; Full time

Job summary

MSA Safety in Warszawa is seeking an experienced Customer Support professional to manage contracts, orders and quotes with ownership and urgency.

You will monitor processes, handle warranty issues, and ensure accurate invoicing while coordinating with multiple teams to deliver a smooth order lifecycle.

Qualifications

• Min 3 years experience in Customer Support.
• Solid understanding of business processes and general business acumen.
• Basic technical understanding and a customer-focused attitude.

Responsibilities

• Process Service contracts, orders and quotations with ownership and urgency.
• Monitor contracts and follow up on blocks and scheduled dates.
• Ensure service confirmations and correct invoicing to customers.
• Handle warranty issues and documentation in Quality system.
• Communicate proactively about service status and documents.
• Coordinate with technicians, buyers and finance to ensure smooth orders.
• Log important cases in Salesforce and support process improvements.

Skills

Customer Support

Communication

Problem Solving

Education

Technical or commercial education

Tools

SAP

CRM

MS Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Process Service customer contracts, orders and quotations with timely manner, sense of urgency and ownership for the contracts, orders and quotations lifecycle
• Monitor processed contracts, orders and quotations and proactively follow-up on any blocks and scheduled job dates
• Make sure Service Job Confirmations are timely completed and correct invoices issued and received by customers
• Process credit/ re-bills requests
• Handling warranty issues and creating documentation via company’s Quality system
• Handling customer complaints (including warranty claims and disputes, RMAs)
• Ensure proactive communication with customer regarding service job status, scheduled service job date, requested documents like certificates or marketing materials or price lists
• Efficient and effective resolution of customer issues or inquiries
• Handle outbound and inbound calls
• Scheduling appointments for Service jobs
• Prepare documents and materials for Service Tenders
• Liaise with Service Technicians, Service Buyers, Finance and other functions to ensure smooth order lifecycle
• Register cases important from customer relations perspective in Salesforce
• Participate and support projects improving customer service processes, tools and operations

Qualifications

Experience (Required)

• Min. 3 years experience in Customer Support function
• Solid understanding of common business processes and general business acumen
• Knowledge in SAP, CRM, MS Office
• Basic Technical understanding
• Customer-focus attitude

Experience (Preferred)

• Experience in a Multi-national company

Education (Required)

• Technical or commercial education / qualification (i.e. comme rcial or technical apprenticeship)

Education (Preferr ed)

• Dutch language

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