Client Service Delivery Coordinator with Dutch

Aon plc; Kraków; Hybrid; PLN 80,000 - 110,000; Full time

Job summary

Aon plc in Kraków is seeking a Client Service Delivery Coordinator with Dutch to support ongoing operations and drive continuous improvement across client teams. You will help execute daily ops while aligning with internal client requirements and contribute to project initiatives.

As part of a hybrid-friendly setup, you will leverage Advanced Excel and PowerPoint skills, coordinate workload, and communicate effectively with stakeholders to ensure high service quality.

Qualifications

• Very good English (C1) and Dutch (B2+/C1) proficiency.
• Administrative/analytical experience is advantageous.
• Strong communication with client focus, both written and spoken.

Responsibilities

• Monitor and manage daily operations in line with SLAs.
• Identify process issues and drive improvements.
• Increase team knowledge and act as SME for processes.
• Suggest and implement tool/documentation changes to support delivery.
• Back up team manager when needed.
• Plan and coordinate projects to successful closure.

Skills

English (CEFR C1)

Dutch (B2+/C1)

Analytical thinking

Process analysis

Communication skills

Team collaboration

Excel

PowerPoint

Time management

Risk identification

Tools

Excel

PowerPoint

Job description

Client Service Delivery Coordinator with Dutch

Broking Team collaborates closely with brokers and consultants. We provide complex support in administrating client's policies throughout the year and helping them make the best decisions. Client Service Delivery Coordinator supports service delivery by providing expertise in ongoing operations by helping to execute its daily operations in line with the requirements of internal clients and by continuous improvement, participating in and/or leading projects aimed at improvements, changes, creating tools, etc.

Our office is located in Cracow and in this role we are open to flexibility in terms of hybrid working arrangement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a member of your team, you'd be responsible for ongoing operations and continuous improvement initiatives:

Ongoing operations:

• Monitoring current operations within the team daily. Handling the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions
• Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
• Increasing the level of process knowledge across the team
• Acting as a SME for processes and resolving issues
• Suggesting and implementing changes to tools and documentation needed to support effective service delivery
• Backing up team manager, if required

Continuous improvement:

• Making sure that the level of service is continuously improving
• Suggesting and using tools to measure improvements
• Participating in and/or leading meetings to define requirements and operational improvements needs
• Coordinating and planning projects, ensuring the success of project's closure
• Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
• Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team

Skills and experience that will lead to success

• Very Good English - C1 on the CEFR scale and Dutch B2+/C1
• Previous administrative/analytical experience (knowledge of insurance market will be an asset)
• Ability to analyse processes and identify areas for improvement
• Excellent communication skills with client focus (written and spoken)
• Ability to work within and communicate in the culturally inclusive team
• Advanced Excel and Power Point skills
• Strong ability to delegate tasks and complete results
• Very good organizational & time management skills
• Ability to identify and respond to risks

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