Director, Strategic Accounts & Retention — Europe

Wolters Kluwer; Warszawa; Hybrid; PLN 656,000 - 831,000; Full time

Job summary

Wolters Kluwer's AI Workspace Libra team seeks an Associate Director, Strategic Accounts & Retention to drive growth across Europe. This senior leadership role focuses on securing new business with Europe’s top law firms and corporate legal departments while strengthening customer retention across markets.

You'll collaborate with the CEO and leadership to build cross-country account strategies, lead a team, and shape digital revenue initiatives while negotiating high-value enterprise agreements.

Qualifications

• 8+ years in enterprise SaaS or legal tech sales leadership.
• Experience winning multi-country enterprise deals.
• Track record of exceeding new business targets.
• Experience leading sales, retention, or customer success teams.
• Strong executive presence to influence senior stakeholders.
• Commercially astute, data-driven in fast-growth environments.
• Fluent English; Dutch or additional languages a plus.
• Experience in legal tech or professional services is advantageous.

Responsibilities

• Lead expansion across the top European law firms and top corporate legal departments.
• Coach cross-border Account Executives on multi-country opportunities.
• Build account penetration, competitive displacement, and growth strategies.
• Develop executive-level relationships and engage senior stakeholders.
• Lead negotiations and commercial strategy for high-value enterprise agreements.
• Own churn management, retention programs, and renewal outcomes.
• Oversee e-commerce performance and digital revenue initiatives in Europe.
• Partner with Sales, Marketing, Legal, Engineering, Finance and leadership.
• Present business performance, forecasts, and strategic recommendations at executive level.

Job description

Wolters Kluwer's AI Workspace Libra team seeks an Associate Director, Strategic Accounts & Retention to drive growth across Europe. This senior leadership role focuses on securing new business with Europe’s top law firms and corporate legal departments while strengthening customer retention across markets.

You'll collaborate with the CEO and leadership to build cross-country account strategies, lead a team, and shape digital revenue initiatives while negotiating high-value enterprise agreements.