Digital Workplace Lead (PL, CZ, Balkan)

Fresenius Group; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical health care

Multisport card

Life insurance

Employee pension program

Fruits in the Office

Job summary

Fresenius Group seeks a Digital Workplace Lead to oversee day-to-day Information Technology infrastructure operations for Poland, CZ, and the Balkans. You will align with global IT goals, land initiatives, and ensure optimal performance and user satisfaction.

You will manage incidents, service delivery, and project work while guiding local IT teams, coordinating with vendors, and ensuring compliance with security standards. A multi-country leadership mindset is essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT operations management across multi-country settings.
• Strong knowledge of ITIL practices and IT service management (ITSM).
• Excellent leadership and team management skills.
• Experience in project management and leading IT projects.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with IT security practices and compliance requirements.

Responsibilities

• Oversee daily EIT operations within the assigned country(s) or cluster, ensuring infrastructure services run smoothly.
• Manage and monitor EIT infrastructure and services to ensure availability and performance.
• Coordinate and lead local IT teams to deliver high-quality support.
• Manage incidents and problems aligning with ITIL practices and minimize downtime.
• Ensure services are delivered per SLAs and KPIs, monitor performance, and implement improvements.
• Lead and participate in IT projects, ensuring on-time, on-scope delivery within budget.
• Manage contracts performance and vendor relationships to ensure quality services.
• Develop and manage the EIT operational budget and conduct financial analysis.

Skills

Leadership

IT Operations

ITIL

Project Management

Communication

Problem Solving

Multitasking

Security practices

Education

Bachelor's degree in IT/CS

Tools

ITSM tools

Job description

The Digital Workplace Lead (PL, CZ, Balkan) is responsible for overseeing day-to-day Information Technology infrastructure operational services for the respective countries. This role ensures the smooth operation, support, and maintenance of EIT (Enterprise IT) infrastructure services, aligning with global organizational goals, smoothly landing global initiatives and ensuring optimal performance and user satisfaction.

Key Responsibilities:

Operational Management:

• Oversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently
• Manage and monitor EIT infrastructure and services to ensure availability and performance
• Coordinate and lead the local IT teams to deliver consistent and high-quality support

Incident and Problem Management:

• Manage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub-towers
• Implement and maintain incident and problem management processes in alignment with ITIL best practices

Service Delivery:

• Ensure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Monitor service delivery performance and implement improvements to enhance service quality and efficiency

Project Management:

• Lead and participate in IT projects, ensuring they are completed on time, within scope, and budget, following global defined standards
• Coordinate with cross-functional teams and stakeholders to ensure successful project delivery
• Manage relationships with external vendors and service providers, ensuring they meet their contractual obligations
• Manage contracts performance and ensure the delivery of quality services
• Develop and manage the EIT operational budget for the assigned country(s) or cluster.
• Monitor expenses and ensure adherence to budgetary constraints
• Conduct financial analysis related to IT operations, identifying cost‑saving opportunities and efficiencies
• Provide financial forecasts and projections for IT projects and operational activities

Compliance and Security:

• Ensure compliance with corporate EIT policies, standards, and regulatory requirements
• Implement and maintain EIT security measures to protect organizational data and systems
• Lead, mentor, and develop the local IT team, fostering a culture of continuous improvement and professional growth
• Conduct regular performance reviews and provide feedback and coaching to team members

Communication and Collaboration:

• Act as the primary point of contact for IT-related issues within the assigned country(s) or cluster
• Collaborate with global and regional IT teams to ensure alignment with overall IT strategy and initiatives

Stakeholder Management:

• Act as the primary point of contact for EIT-related issues within the assigned countries or cluster
• Engage and collaborate with local and regional IT and business stakeholders to ensure alignment with overall EIT strategy and initiatives

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven experience in IT operations management, preferably in a multi-country or cluster setting
• Strong knowledge of ITIL practices and IT service management (ITSM)
• Excellent leadership and team management skills
• Experience in project management and leading IT projects
• Strong problem-solving and decision‑making abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a fast‑paced environment
• Familiarity with IT security practices and compliance requirements

Preferred Qualifications:

• ITIL certification.
• Project Management Professional (PMP) or equivalent certification
• Experience working in a multinational organization

Working Conditions:

• This position may require occasional travel within the assigned country(s) or cluster
• Ability to work flexible hours to accommodate global operations as needed

Our offer:

• Professional growth in a complex, international environment
• Benefit package (private medical health care, multisport card, life insurance, social fund, fruits in the office, integration events, employee pension program)
• Work in a modern office located in Wrocław city centre (pl. Nowy Targ) or from your home (we meet in the office once a week or twice a month, depending where you are located)
• Excellent teamwork culture and friendly atmosphere