Digital Transformation & Customer Growth Lead

Proservartner, Inc.; Województwo pomorskie; Remote; PLN 466,000 - 621,000; Full time

Job summary

Proservartner seeks a Customer Service Lead (CSL) to grow relationships within an existing client portfolio and drive digital-led transformation. You will shape propositions from the Proservartner service catalogue and work with Advisory, Automation and delivery teams to improve processes and customer experience.

You will guide client delivery, ensure governance, and support the development of new service offerings across GBS and related domains, aiming for sustainable account growth and revenue

Qualifications

• 7+ years in business development and account management.
• Strong client relationship, communication, leadership and team management skills.
• Experience with customer service systems, CRM tools and data-led performance improvement.
• Knowledge of GBS consulting services, process optimisation and project management.
• Understanding of digital enablement platforms and how technology-led consulting solutions are developed and delivered.
• Ability to identify client needs, develop propositions and collaborate across advisory and delivery teams.

Responsibilities

• Own and develop relationships across an existing client portfolio; identify needs and grow accounts.
• Shape and present consulting propositions across GBS, process improvement and digital transformation.
• Partner with advisory teams to identify process improvements and efficiencies.
• Collaborate with Automation and delivery teams to implement digital opportunities.
• Enhance customer experience by analyzing feedback and resolving issues.
• Provide coaching and support to customer service colleagues to maintain high standards.
• Maintain clear account plans, CRM records, and pipelines with disciplined handovers to delivery teams.
• Establish QA standards and coordinate relevant training.

Skills

Client relationship

Business development

Account management

Leadership

CRM tools

Education

Bachelor's degree in Business Administration

Tools

CRM software

Data analytics tools

Job description

Proservartner seeks a Customer Service Lead (CSL) to grow relationships within an existing client portfolio and drive digital-led transformation. You will shape propositions from the Proservartner service catalogue and work with Advisory, Automation and delivery teams to improve processes and customer experience.

You will guide client delivery, ensure governance, and support the development of new service offerings across GBS and related domains, aiming for sustainable account growth and revenue