Digital Identity Operations Specialist

SGI; Województwo mazowieckie; Remote; PLN 242,000 - 396,000; Full time

Job summary

SGI is seeking a Remote Signing & Identity Services Specialist to join our European team. This full-time, remote role focuses on PKI, digital identity, and onboarding customers and partners across Europe, with German as the working language.

You will ensure compliance with eIDAS and ZertES, support identity verification workflows, and drive automation improvements using AI while delivering secure, confidential services for regulated environments.

Qualifications

• Minimum 3 years of recent relevant experience.
• Experience in digital trust, fintech, banking, or regulated environments is advantageous.
• Strong German communication skills are required.
• Experience with Remote Signing, PKI or Digital Identity solutions.
• Knowledge of eIDAS and ZertES.
• Understanding of security, compliance and data confidentiality.
• Experience with onboarding, provisioning or support operations.
• Familiarity with AI tools and process automation.

Responsibilities

• Support Remote Signing and PKI services.
• Onboard, provision, and fulfill customer and partner requests.
• Support identity verification processes (VideoIdent, AutoIdent, Face-to-Face).
• Ensure compliance with eIDAS, ZertES, security and confidentiality.
• Assist users with operational support and service requests.
• Drive process improvements using AI and automation tools.

Skills

German language

PKI/Remote Signing

Digital identity

Security & compliance

Onboarding & provisioning

AI & automation

Fintech/regulatory experience

eIDAS ZertES knowledge

Regulated environments

Job description

Remote Signing & Identity Services Specialist – REMOTE

Location: Remote in Europe

Language: German (working language) and English

Employment Type: Full-time

Key Responsibilities

• Support Remote Signing and PKI services
• Execute customer and partner onboarding, provisioning, and fulfillment tasks
• Support identity verification processes (VideoIdent, AutoIdent, Face-to-Face Ident)
• Ensure compliance with eIDAS, ZertES, security, and confidentiality requirements
• Assist users with operational support and service requests
• Drive process improvements using AI and automation tools

Required Skills

• Minimum 3 years of recent relevant relevant experience
• Prior experience in digital trust, fintech, banking, or regulated environments is an advantage
• Strong German communication skills is a must
• Experience with Remote Signing, PKI, or Digital Identity solutions
• Knowledge of eIDAS and/or ZertES
• Understanding of security, compliance, and data confidentiality
• Experience in onboarding, provisioning, or support operation
• Strong German communication skills is a must
• Familiarity with AI tools and process automation

By applying for this role, you consent to SGI contacting you by telephone regarding recruitment services, market updates, and relevant business opportunities

We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.