Digital Identity Operations Specialist

Source Group International; Województwo mazowieckie; Remote; PLN 264,000 - 396,000; Full time

Job summary

Source Group International in Europe is seeking a Remote Signing & Identity Services Specialist to join our team. The role requires fluent German and English, with German as the working language.

You will support Remote Signing, PKI and digital identity workflows, onboard customers and partners, and help ensure compliance with eIDAS and ZertES, security and data confidentiality. The job emphasizes AI-driven process automation to improve operations.

Qualifications

• Minimum 3 years of relevant experience.
• Experience in digital trust, fintech, banking, or regulated environments is advantageous.
• Strong German communication skills are required.
• Experience with Remote Signing, PKI, or Digital Identity solutions.
• Knowledge of eIDAS and ZertES.
• Understanding of security and data confidentiality.
• Experience onboarding, provisioning or support operations.
• Familiarity with AI tools and process automation.

Responsibilities

• Support Remote Signing and PKI services.
• Onboard, provision, and fulfill customer and partner requests.
• Support identity verification processes (VideoIdent, AutoIdent, Face-to-Face Ident).
• Ensure compliance with eIDAS, ZertES, security and confidentiality.
• Assist users with operational support and service requests.
• Drive process improvements using AI and automation tools.

Skills

Remote Signing

PKI

Digital Identity

AI & Automation

Onboarding & Provisioning

Security & Compliance

German Communication

Customer Support

Process Improvement

Tools

VideoIdent

AutoIdent

Job description

Remote Signing & Identity Services Specialist – REMOTE

Location: Remote in Europe

Language: German (working language) and English

Employment Type: Full-time

Key Responsibilities

• Support Remote Signing and PKI services
• Execute customer and partner onboarding, provisioning, and fulfillment tasks
• Support identity verification processes (VideoIdent, AutoIdent, Face-to-Face Ident)
• Ensure compliance with eIDAS, ZertES, security, and confidentiality requirements
• Assist users with operational support and service requests
• Drive process improvements using AI and automation tools

Required Skills

• Minimum 3 years of recent relevant relevant experience
• Prior experience in digital trust, fintech, banking, or regulated environments is an advantage
• Strong German communication skills is a must
• Experience with Remote Signing, PKI, or Digital Identity solutions
• Knowledge of eIDAS and/or ZertES
• Understanding of security, compliance, and data confidentiality
• Experience in onboarding, provisioning, or support operation
• Strong German communication skills is a must
• Familiarity with AI tools and process automation

We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.