Desktop Support Specialist L2

DevStart; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employment agreement or B2B contract

Competitive salary

Remote trainings with USA specialists

International projects

Continual knowledge improvement

Opportunity to start cooperation inUSA

Job summary

Alpha Technologies specializes in IT recruitment and is based in Wroclaw. They seek a Desktop Support Specialist L2 to support end users, manage incidents, and route requests to the right team.

The candidate will work with ITSM systems, remote assistance tools, and software deployment processes, ensuring high-quality support and timely resolutions across international projects.

Qualifications

• Bachelors degree or equivalent work experience.
• Excellent knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
• Knowledge of Active Directory and group management.
• Knowledge of scripting tools and automation would be a benefit.
• Understanding of Automated Software Deployment for Enterprises, access management.
• Distributing, installing, updating and uninstalling software applications.
• Ability to recognize priorities and manage clients expectations.
• Enjoys to provide remote support by phone.
• Maintain high-quality incident data, recorded into ITSM incident booking system.
• Manage production incidents from inception to resolution.

Responsibilities

• Supporting customers in all end user device related IT requests.
• Receive, solve or route customer inquiries to the appropriate support organization.
• Interact with clients via all support channels.
• Adhere to processes and procedures to maintain quality and professionalism.

Skills

ITSM awareness

Remote support

Customer focus

Prioritization

Education

Bachelora0 degree or equivalent

Tools

Microsoft Office

Internet Explorer

Lync

Windows 7

Active Directory

Group management

Scripting/Automation

Software deployment

Access management

ITSM tools

Job description

Alpha Technologies specializesin the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.

We are looking for: Desktop Support Specialist L2

Main responsibilities:

• S upporting customers in all end user device related IT requests.


• Responsibility for accept, solve or send the customer's enquiry to the right support organization.


• Interact with clients via each support channel (Support Specialist will be trained in operation and administration include ITSM, remote assistance tools, request management tools and KMS systems).


• Additionally adherence to process and procedures to maintain quality and professionalism.

Key technical skills:

• Bachelor’s degree or equivalent work experience.


• Excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.


• Knowledge of Active Directory and group management.


• Knowledge of scripting tools and automation would be a benefit.


• Understanding of Automated Software Deployment for Enterprises, access management.


• Distributing, installing, updating and uninstalling software applications.


• Ability to recognize priorities and manage client’s expectations.


• Enjoys to provide remote support by phone.


• Maintain high-quality incident data, recorded into ITSM incident booking system.


• Manage production incidents from inception to resolution.

Benefits:

• Employment agreement or B2B contract – it depends on your preferences.


• Competitive salary, which depends on your skills and qualifications.


• Remotely trainings with our Specialists from USA.


• International projects.


• Regular improving of your current knowledge.


• Possibility to start cooperation in USA.