Delivery Support Expert

Allegro Ltd.; Polska; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Annual bonus

RSU-based long-term incentives

Learning opportunities

Well-located offices with modern perks

Cafeteria plan with benefits

English classes

Job summary

Allegro Ltd. is seeking an Operations Manager to oversee activities at Depots, Sortation Centers and the Middle Mile. You will gather materials to create guidelines, instructions, and business analyses, and monitor courier operations to support performance management.

You will analyze ROI and CAPEX/OPEX costs, assist in budgeting, and manage payments in Vision and Jira for about 50 warehouses. Strong Excel skills and cross-functional collaboration are essential.

Qualifications

• Experience in logistics, courier operations, or operations management.
• Strong analytical abilities and problem-solving mindset.
• Proficient in MS Excel; familiarity with SQL is a plus.

Responsibilities

• Oversee operations across Depots, Sortation Centers and Middle Mile.
• Gather materials to prepare guidelines, instructions, and business analyses.
• Collect, analyze and monitor operational data to support performance management.

Skills

Logistics experience

Analytical skills

MS Excel

SQL

Tools

Jira

Vision

Job description

Managing activities related to the operation of Depots, Sortation Centers, and the Middle Mile.

Gathering and preparing materials necessary for creating guidelines, instructions, and business analyses.

Collecting, analyzing, and monitoring operational data in the courier services area to support performance management.

Supporting decision-making processes by calculating Return on Investment (ROI) and analyzing costs related to capital expenditures (CAPEX) and operating expenses (OPEX).

Monitoring KPIs related to delivery processes to ensure operational goals are met.

Managing the payment process in Vision and Jira systems for 50 warehouses, ensuring accuracy and timeliness.

Leading operational projects that drive continuous improvement and support the growth of the operations area.

Assisting in the preparation and implementation of operational budgets to align financial planning with operational needs.

This is the right job for you if:

You have experience in logistics, courier delivery services, or operations management (Depots, Sortation Centers, Middle Mile).

You have a proven track record of managing operational projects and implementing continuous improvement solutions (Continuous Improvement / Lean Management).

You feel very comfortable working with operational and financial data—can analyze KPIs, estimate ROI, calculate costs (CAPEX/OPEX), and support budget creation.

You have practical experience with ticketing and payment management systems (familiarity with Jira and Vision systems is a plus).

You are skilled at gathering and preparing materials to create guidelines, instructions, and business cases.

You have highly developed organizational skills, pay attention to detail, and ensure timely processing of financial and administrative tasks.

You can demonstrate strong analytical skills, problem-solving capabilities, and a proactive attitude.

You have highly developed communication skills and can collaborate effectively with diverse teams in a dynamic environment.

You are proficient in MS Excel and familiar with SQL (nice to have).

You have English proficiency at a minimum B2 level, enabling smooth business collaboration and documentation creation.

What we offer:

• Annual bonus based on your performance and company results.
• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
• A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
• Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here .

#goodtobehere means that:

• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
• You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast .
• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.

Get to know our team, take a peek at our office life and check out what else we do at Allegro.