Debt Recovery Analyst with English and Spanish

Accenture Poland; Kraków; Sur place; PLN 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Private medical care

Life insurance

Employee referral program

WorkSmile access with Multisport card

Extensive training package

Résumé du poste

Accenture Poland seeks a debt collections specialist to manage accounts and respond to customer inquiries. The role emphasizes timely email communication, negotiation to settle debts, and collaboration with multiple internal teams.

You will support process compliance and contribute to performance metrics like response and resolution times. The ideal candidate has at least 1 year in collections, fluent English and Spanish (B2), and strong analytical and negotiation skills.

Qualifications

• 1 year of experience in Collections or debt recovery.
• Fluent English (B2) and Spanish (B2) required.
• Proactive, analytical, and detail-oriented with strong problem-solving.
• Good communication and negotiation skills.

Responsabilités

• Collect debts and manage accounts in line with post-suspension procedures.
• Proactively engage debtors to resolve and settle accounts.
• Coordinate with Credit, GCS, Cash Ops, Billing and Sales teams.
• Process cases timely, allocate payments, reconcile accounts.
• Handle complex queries, negotiate and build relationships.
• Train new joiners on Collections processes.
• Back up TL and assist team members as needed.

Outils

Microsoft Excel

Google Sheets

Description du poste

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

ROLE:

Our main job is to collect the debt on accounts which have failed to pay their dues and we are the last step in our internal collections process. The amount of debt on the accounts varies from small ones to large ones. Working with accounts from all over the world. Resolving customer queries and negotiating the best repayment terms. The job mainly involves sending and responding to emails and resolving customer queries. Target: Response time to emails. Query resolution time. Verifying whether the responses are in line with the client guidelines. Keeping tabs on assigned accounts and making sure all necessary actions were taken.

THE WORK

• Collecting debts according to the post suspension process
• Pro-actively engaging with debtors to ensure timely resolution
• Cooperating with internal departments (Credit, GCS, Cash Ops, Billing and Sales teams)
• Process cases in a timely and effective manner
• Allocation of incoming payments and accounts reconciliation
• Resolving complex queries - Influencing customers, negotiating and building business relationships
• Train new joiners on Collections processes.
• Able to work independently and take over extra tasks delegated by TL.
• Back up TL if needed
• Assisting team members in case resolution

What do we expect:

• 1 year experience in Collections.
• Good knowledge of Collections processes.
• Proactive approach when executing daily operations.
• Strong analytical skills and attention to details
• Proven problem solver
• Flexibility to take new responsibilities, can-do attitude
• Language: fluent English (B2 minimum), Spanish B2
• Great communication skills both verbal and written.
• Ability to work independently as well as a part of the team.
• Strong negotiations and analytical skills are essential.
• Good knowledge of MS Excel and Google sheets will be an asset
• willingness to work on mid shift 11:00 AM - 7:00 PM

What We Offer

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.