Collections Junior Specialist with French

Accenture PLC; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

Multisport card

Employee referral program

Job summary

Accenture Operations Poland is recruiting for a role based in Kraków with a hybrid work arrangement. You will manage accounts receivable processes, handle emails and calls from external customers and account managers, and build strong relationships with stakeholders while collaborating with finance and sales teams.

The position requires English and French (B2+), full-time availability, and strong attention to detail.

Qualifications

• Fluent English and French required at minimum B2 level.
• Excellent communication and negotiation skills.
• Full-time availability, 8 hours daily, Monday to Friday.
• Good knowledge of MS Office package.
• Strong attention to detail and commitment to high quality and efficiency.
• Problem-solving attitude and well-developed organizational and time-management skills.
• Ability to quickly adapt to process changes and fast-paced environment.

Responsibilities

• Collecting due receivables according to procedures.
• Handling emails and phone calls with external customers and internal account managers.
• Influencing customers, negotiating and building business relationships with stakeholders.
• Cooperating with internal departments (finance and sales teams).
• Accounts reconciliation and allocation of incoming payments.

Skills

English

French

MS Office

Tools

MS Office

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operationsprovides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance. For more information about Accenture Operations Poland, please visit our website.

THE WORK:

• Collecting due receivables according to procedures.
• Handling emails & phone calls (external customers and internally to account managers).
• Influencing customers, negotiating and building business relationships with stakeholders.
• Cooperating with internal departments (finance and sales teams).
• Accounts reconciliation and allocation of incoming payments.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in anexciting workplacethat values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Accesscontinuous learningopportunities.
• Work on projects for international clients,expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Knowledge of English and French language (min. B2 level in both is required).
• Excellent communication and good negotiation skills.
• Full-time availability, 8 hours daily from Monday to Friday.
• Good knowledge of MS Office package.
• Strong attention to detail and commitment to high quality and efficiency.
• Problem-solving attitude and well-developed organizational and time-management skills.
• Ability to quickly adapt to process changes and fast-paced environment.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINTS IF YOU HAVE:

• Experience in Customer Service, Call Center, OTC Collections, BPO, Shared Services.
• Strong analytical skills and legal background, including legal translations.

WHAT WE OFFER:

• Hybrid mode of work.
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).
• Modern, ecological office (chill room, game room, free bicycle parking and coffee/snacks breaks).

Accenture does not discriminate against candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.