Danish-Speaking Travel Advisor for Premium Support (Warsaw)

Concentrix; Warszawa; On-site; PLN 56,000 - 89,000; Full time

Benefits offered by this job

SAS fare discounts

2-month training program

Diversity in international environment

Growth through coaching and mentoring

Modern Warsaw office

Job summary

SAS in Warsaw is seeking a Travel Advisor to handle premium Nordic travel inquiries, assist with ticket purchases, and support customers through travel disruptions. The role emphasizes clear communication and a patient, helpful demeanor in a busy travel environment.

Office-based in Warsaw, you will join an international team and contribute to a high-quality customer experience with a strong focus on accuracy and service excellence.

Qualifications

• Fluent in Danish (C1) and English (B2); strong communication skills.
• Helpful, collaborative, enthusiastic, patient and open-minded.
• Active listener with clear and concise communication.
• Highly organized with attention to detail.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and processing different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships to build trust.

Skills

Danish (C1)

English (B2)

Active listening

Clear communication

Organized

Job description

SAS in Warsaw is seeking a Travel Advisor to handle premium Nordic travel inquiries, assist with ticket purchases, and support customers through travel disruptions. The role emphasizes clear communication and a patient, helpful demeanor in a busy travel environment.

Office-based in Warsaw, you will join an international team and contribute to a high-quality customer experience with a strong focus on accuracy and service excellence.