Danish Fitbit Support Pro - Wellness Tech & Care

Mercier Consultancy Group; Poland; On-site; PLN 93,000 - 132,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Dynamic work environment

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our international team in Bulgaria. You will provide top-tier support via phone, email, and chat, helping Danish-speaking users maximize their devices and wellness software.

Responsibilities include troubleshooting issues, maintaining a current knowledge base, and collaborating with global teams to ensure a seamless user experience.

Qualifications

• Native or fluent Danish (spoken and written).
• Strong communication and customer-centric problem solving.
• Good command of English for international team collaboration.

Responsibilities

• Provide high-quality technical and functional support to Fitbit users via phone, email, and chat.
• Empower customers to maximize their fitness trackers and wellness software features.
• Troubleshoot sync issues, hardware concerns, and app-related queries within the fitness & wellness sector.
• Maintain knowledge base of latest fitness technology trends and product updates.
• Deliver empathetic and expert service that aligns with the premium nature of the brand.
• Collaborate with international teams to optimize user experience.

Skills

Danish fluency

Customer support

Problem solving

Job description

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our international team in Bulgaria. You will provide top-tier support via phone, email, and chat, helping Danish-speaking users maximize their devices and wellness software.

Responsibilities include troubleshooting issues, maintaining a current knowledge base, and collaborating with global teams to ensure a seamless user experience.