Ready for a Change- Dive into Fintech in Sunny Bulgaria!

Cross Border Talents; Kraków; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading fintech recruitment agency is seeking a Customer Support Analyst to join a top project in Sofia, Bulgaria. Ideal candidates are fluent in Danish and English, possess excellent communication skills, and are eager to learn about fintech. The role offers fully paid training and a supportive international team culture, paving the way for a successful career in the fintech industry.

Benefits

Fully paid training

Competitive salary

Performance bonuses

Private health insurance

50+ lifestyle benefits

Employee referral rewards

Qualifications

• Fluency in Danish & English (C1/B2 level).
• Great communication skills and customer-focused mindset.
• No prior experience required.

Responsibilities

• Help customers with money transfer & fintech inquiries.
• Provide clear and accurate answers via phone, chat, and email.
• Solve issues or direct cases to the right department.
• Identify customer needs and deliver satisfaction-driven solutions.

Skills

Fluency in Danish

Fluency in English

Great communication skills

Customer-focused mindset

Eagerness to learn about fintech

Job description

Ready for a Change? Dive into Fintech in Sunny Bulgaria!

About the job

Role: Customer Support Analyst Fintech Account
Location: Sofia, Bulgaria (Relocation Support Provided)
Type: Full-time (40h/week)
Start Date: September 2025

Passionate about finance, technology, and people?
Here’s your chance to join a top Fintech project with the global leader in customer experience.

We’re looking for Danish + English speakers who want to kickstart an international career in Sofia a city where career growth meets affordable lifestyle. No prior fintech experience? No worries. We will train you, support you, and set you up for success.

What’s in it for you?

• Fully paid training learn everything you need
• Competitive salary + performance bonuses
• Private health insurance & 50+ lifestyle benefits
• International team with fun & supportive culture
• Employee referral rewards

What you’ll be doing

• Help customers with money transfer & fintech inquiries
• Provide clear and accurate answers via phone, chat, and email
• Solve issues or direct cases to the right department
• Identify customer needs and deliver satisfaction‑driven solutions

What we’re looking for

• Fluency in Danish & English (C1/B2 level)
• Great communication skills & customer‑focused mindset
• Eagerness to learn about the fintech world
• No prior experience required, just motivation!

Why apply? Because this is not just a job—it’s the start of your fintech career journey in Bulgaria. Your next adventure begins here.