Cybersecurity IT Service Owner — Hybrid, Secure & Resilient Ops

Antal; Kraków; Hybrid; PLN 180,000 - 250,000; Full time

Benefits offered by this job

B2B contract

Hybrid work model in Kraków (6 days/mo

Lux Med private medical care

Contractor Care specialist support

Job summary

Antal is seeking an experienced IT Service Owner (Cybersecurity) to own end-to-end delivery, stability, and improvement of IT services, ensuring security, resilience and compliance. You will collaborate with stakeholders, manage risks and changes, and drive governance across IT services in a hybrid Kraków environment.

We are looking for a hands-on professional with strong communication skills who can lead incident response, implement controls and drive continuous improvement across IT services

Qualifications

• At least 5 years of professional experience in ITSM, IT infra/software support or IT project management.
• Excellent knowledge of ITIL principles and practices including SLA, continuity, information security and change management.
• Strong understanding of IT infrastructure, architecture and operational environments.
• Experience with risk and issue management and IT governance, controls and compliance.
• Proven experience with IT controls (access management, change management, vulnerability/patch management, logging, backup and disaster recovery).
• Experience in KPI reporting and reducing control breaches and recurring findings.
• Ability to build strong relationships with stakeholders and technical teams.
• Excellent communication and stakeholder management, with ability to lead discussions with senior stakeholders.
• Experience identifying and delivering value-adding initiatives and process improvements.
• Good knowledge of IT technologies and their operational environments, including Windows, Linux, and Oracle databases.

Responsibilities

• Take ownership of the end-to-end operation, support and continuous improvement of assigned IT services.
• Ensure services are stable, resilient, secure and delivered in line with agreed standards and requirements.
• Manage service-related risks, issues, controls and compliance activities.
• Ensure IT governance and control requirements are met and maintained.
• Proactively plan service improvements, including technology upgrades, capacity planning, vulnerability management and future business needs.
• Coordinate IT control activities, ensuring they are completed within agreed timelines and with the appropriate resources.
• Act as a key contact and escalation point for service-related requests, issues and activities.
• Maintain audit and control readiness by providing evidence, addressing findings and supporting continuous improvements.
• Coordinate with technical teams and other stakeholders to resolve issues and deliver service improvements.
• Maintain accurate service and application information in relevant inventory and management tools.
• Monitor changes to IT governance, control requirements and processes and communicate relevant updates.
• Support service resilience and stability activities, including backup and restore, disaster recovery testing and major incident coordination.
• Support project delivery and ensure operational requirements are considered throughout the project lifecycle.
• Govern change and release readiness, ensuring operational acceptance criteria are met before go-live.
• Monitor service performance and relevant KPIs, identifying opportunities to improve service quality and reduce recurring issues.
• Support continual improvement initiatives across IT services and processes.
• Perform other responsibilities related to IT service management as required.

Skills

ITIL principles

SLA management

Change management

InfoSec management

Governance & compliance

Risk & issue mgmt

Windows/Linux/Oracle

Stakeholder mgmt

English fluent

Security & controls

Job description

Antal is seeking an experienced IT Service Owner (Cybersecurity) to own end-to-end delivery, stability, and improvement of IT services, ensuring security, resilience and compliance. You will collaborate with stakeholders, manage risks and changes, and drive governance across IT services in a hybrid Kraków environment.

We are looking for a hands-on professional with strong communication skills who can lead incident response, implement controls and drive continuous improvement across IT services